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POSTED UNDER Laser Liposuction REVIEWS

Spot Reducing Grandma Arms Light RX Laser Lipo - Ann Arbor, MI

ORIGINAL POST

I tried Laser Lipo at a branch of Light Rx in...

dedi8
$1,700
I tried Laser Lipo at a branch of Light Rx in Ann Arbor Michigan to hopefully spot reduce my arms. It was a package deal of laser lipo, which was a series of ten minute sessions with a hookup to a machine that felt warming and supposedly blasted fat externally, and skin tightening sessions which were mostly deep massage. Three treatments a week over 5 weeks at a cost of $1700.00.
Despite bringing my IPod there were a lot of nosy questions and one of the techs, Pam went into detail about her religious faith. This lack of professionalism in the observance of spa etiquette was a bad sign of worse to come.
About my third treatment with Pam she told me prices would soon go up but (lucky me) I could prepay for another package at the current price if I did so by Dec 1st. I hadn't seen results yet and I began to wonder if this was an attempt to manipulate me into spending more while I was still uncertain whether the treatments would work for me. I called another location and was told there was no anticipated price increase and corporate avoided price fluctuations,
The manager, Sonja, was there only about half the time; the next time she came in I asked her about this and she confirmed no pending increase. Pam insisted that emails were sent out about price increases then suddenly redrawn.
Pam became increasingly rude. i don't know whether it was because I embarrassed someone in a lie or wouldn't be around much longer so (to her mind) it didn't matter how she treated me. She even left me in the treatment room without completing the treatment-the manager wasn't there but a second tech later came in and asked me if I was finished!
All this time they were completely unconcerned about my experience which was becoming harassing. When i told the manager, Sonja, that Pam had left me waiting in the treatment room without doing my other arm (she took off to treat someone else) without telling the other tech, she didn't dispute that this had happened but told me that Pam "had done nothing wrong" and asked me not to say "horrible" things about my experience, Which begs the question, "How can what I say be horrible if nothing wrong was done?" There is a lack of accountability here. When I first met with the manager, she showed me before and after pictures of an arm against a grid which showed a difference at measurement points. Pam just took a single cursory measure at one point with a measurement tape. It seems they don't expect enough to bother with before and afters. What they do spend time on is telling you to exercise the treated area half an hour a day and that results will vary. I did exercise and even dieted and did NOT see a reduction in the treated area. I told Pam that I had not lost anything in my arms but had lost half an inch in my hips which I didn't want. She said, "Why?" I said , "Because I'm here for my arms!"
I wonder if I even got the laser treatment in my later sessions because the warming effect was missing, which should have been noticeable. They were unprofessional and I have my doubts about whether they even bothered to complete the treatments according to any standards.

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Pam

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Replies (10)

January 4, 2016

Thanks for sharing on RealSelf.  I hope you find support in our community.

November 15, 2016
I experienced the same in the Shelby location and the second treatment there was no pain or heat what so ever! I think their scammers I haven't seen any results after two treatments.
March 4, 2017
I experienced the same problem in the Ann Arbor location with Pam. Transferred over to Sonya at the Canton location . I filed complaint with BBB . We can get our money back if we work together .
March 4, 2017
People need to know about their scam. I filed a disputed with my credit card company and got my money back. I paid almost 3k
April 2, 2017
how did you get your money back
April 2, 2017
How did you get your money back? I'm still being billed for these services. But I refuse to pay these crooks .
April 3, 2017
I plan on writing a dispute letter to the company I apparently signed up for a line of credit with. You can also dispute/report via MI.gov. I hope this link helps http://www.michigan.gov/ag/0,4534,7-164-17331-42077--,00.html
We can also report to BBB. I think once it goes on your credit report you can also dispute through the credit report agencies. I am hoping it does not get that far. Has anyone talked to a lawyer? I refuse to pay as well, especially since I never even recieved all the services. Now they have a commercial out. Has anyone else got a response from the corporate office in Farmington? Did you guys pay with a credit card upfront?
April 3, 2017
I disputed thru my credit card company.
April 3, 2017
I received a line of credit from them . I already reported them to BBB. Thanks for sharing your suggestions . I appreciate it.
March 29, 2017
Light Rx in Rochester Hills is just as bad! Very unprofessional and careless about the treatments they are performing. I was lied to about a "payment plan" which is actually a line of credit where they bill you for procedures that have not been completed yet. I recieved one Sculpsure treatment on my stomach, which was horribly painful. I still have bruising more than 2 weeks after the procedure. I could barely walk after, I had severe pain all the way through to my low back. I was sent a bill for the entire package even though I only had one treatment. I have called the corporate office three times now to try and resolve this and I am being told "maybe I called the wrong number the first time I called". I will file a complaint with BBB as well. If I don't hear back from corporate soon I will be contacting a lawyer. Complete scam!