Don't Go Here Unless You Want Tears and Frustration!

I went to Dr. Emer for a consult, he said we
could do procedures that day. He had other
patients wait over an hour while he squeezed
me in. He said we could apply for accutane
then and there so in a month I would have
started it post treatment. While I was waiting
for accutane, his medical assistant,
Jonathan, would set appointments for check
ins. He would consistently be hours late to
our appointment, sometimes would even
miss our appointments. They did not
properly submit accutane so I started
breaking out again, basically useless to
spent 11,000 on the treatment since I started
breaking out again, not fulfilling his
treatment plan. Instead of helping me get on
accutane, Jonathan would just keep trying to
sell me lasers for 10,000 , to try to get money
out of me instead of solving the problem
(very unethetical). When I told him my
concern that I dont want to spend more
money on treatments if I am not on accutane
yet because I'm going to break out again and
will be wasting money- then he got frustrated
and was telling me to hurry up since I wasnt
going to be purchasing the treatments. His
other medical assistant, Kaitlin, was
supposed to be in charge of accutane but
she would not give me instructions. I would
call almost every day for weeks, and they
would not return my call. I only spoke to Dr.
Emer during the procedure. After the
procedure they let me know I have to spend
another 5k on products that were needed
post treatment, instead of being upfront
about the cost. Overall, this place seemed
very unethical, wanting to take money
instead of focusing on the client's treatment.
I put in my trust, $10-$15k, and I was left with
tears, frustration, and feeling like I can't
advocate for myself. I called 2.5 weeks ago to
get my account transferred to a new doctor
and have yet to hear back. I have left two
voicemails and texted 3 times. He seems to
care more about money then the care of the
patient. Super disappointing.