Very Disappointed With Management

I want to start by saying that I absolutely adore Dr. Sizmaz and my care coordinator Emre is wonderful to work with. I did however feel that unfortunately I cannot say the same for the management team. I have gone to Vanity for the last 2 years and was planning on a third. I had a sales coordinator that wasn’t working out due to a language barrier. My surgeries kept getting lost in the shuffle of our messages and I would keep reiterating what my surgeries were supposed to be. I would wait weeks to get the contract. When my driver picked me up he brought me to the wrong hotel stating that’s where he was told. I assured him that no, it was The Hilton. So off we go to The Hilton. The last straw was arriving to my hotel exhausted and finding out that I had no reservation. So after asking multiple times for another sales coordinator (that is who sets up your surgeries and your travel/hotel arrangements) they assigned me to another. After a couple of interactions I thought “oh no, he doesn’t understand me” which was the same issue I had previously dealt with so I was pretty nervous. Now I happened to meet up with my previous care coordinator after my surgery for dinner, as we had become friends the previous year. It was wonderful to see her and catch up. She brought her friend with her named Umut who was a sales coordinator at Vanity. I was so excited to hear this because we really hit it off with our sense of humor and most importantly, no language barrier. When you’re dealing with major surgeries you want everything to be clear. So I had only spoken to the newly appointed sales coordinator a few times and didn’t think there would be any problem with requesting my sales coordinator to be Umut. Let me tell you, I was wrong. The managers refused my request. Even after practically begging to make the change they firmly told me no and doubled down that they would not allow a change. I’m amazed that after being a patient for 2 consecutive years coming all the way from across the world and spending tens of thousands, having loyalty to their clinic, that they could not care less if I came back again. Honestly, it’s somewhat heartbreaking. It seems if we as patients mean so little to them then should we feel that loyalty any longer? I hope that nobody else has to feel this way and I wish you all much success in your journeys to find fulfillment.