During my research process, he appeared in my searches time after time and the reviews spoke highly of his wonderful bedside manners, professionalism, and successes in his procedures. I consulted a few surgeons because I wanted to ensure that I would not receive "botched" results on my nose. The experiences I had with the other businesses were either mediocre or poor--rushing me through phone calls, speaking unprofessionally, etc. However, my first phone call to Dr. Fernau's office was exceptional. The receptionist took time to discuss my questions, concerns, fears, and even gave me insight into her experiences.
My consultation with Dr. Fernau was similar to the first phone call; he took all the time I needed to get through my questions and concerns (over 2 hours) and had no problem taking more time with me if I needed it! I have never experienced a doctor that has taken that much time with me! He discussed the changes that would be made to my nose and the life changing medical benefits that would result-particularly the ability for me to breathe well (which has resulted in my receiving more oxygen, increased energy levels, and ability to sleep through the night).
Dr. Fernau had incredible bedside manners during the procedure and was just as excited as I was to experience the successful results. He has answered his phone, day and night, to allay any concerns and answer my questions during my recovery. Even in my post-op appointments, he took well over an hour with me to discuss how happy he was with the outcome and to answer all the questions I had for the future. Every member of Dr. Fernau's staff has been so genuinely happy for me and has taken it upon themselves to open up about their experiences with their own procedures.
Dr. Fernau had described how life-changing this procedure would be for me, and he was correct. I sincerely recommend Dr. Fernau and his staff for any procedure you are considering, because they are caring and genuine, and highly skilled professionals. They desire, as much as you, to give you the best results possible.