The original Thermage was from all accounts, patients and physicians who bought the machines, was pretty much a disaster. It was painful and ineffectual and many physicians reluctantly had to give the money back to their patients. It was probably too early to bring the product to market. The company then gussied up the machine and proclaimed that using different parameters and techniques the units were far more successful. In a bit of surprising honesty (why am I always surprised when a salesperson concedes a fault in their product) the reps that visited me told me the original Thermage was not that good but the new one was great. In these sales presentations I was shown terrific before and after pictures and told to call certain physicians whose patients were having breath-takingly successful results. Well, after calling around and discussing potential purchase with colleagues I know and whose opinion I value, it seems to me that in some patients, maybe quite a few, there are great results. However, many other patients are still disappointed. Unlike say fillers, the fault may be in the technology of the machine, and not problems with the practitioner. You may get a great result but I have a feeling there is an equal if not greater chance of disappointment. Sorry.