I had an eMatrix procedure done nine days ago, and it's still not healing. What can I do? (Photo)

I had any Matrix done 9 days ago and I still have every red square on my face the swelling has gone down the black dots are gone but it's still extremely dry, flaky and each square is red and defined how long until these go away or do I have permanent damage is there anything I can do to help this healing process. I can't work I've been in contact with the people who did it they say it's totally normal but everything I read says it's not just would like some definite answers please pictures attached

Doctor Answers 4

EMatrix and Side Effects

Ematrix is a great laser but you may have some reaction to the laser.  I would consider using hydrocortisone cream and Aquaphor to help with this healing and return to your treating physician for examination.  Best, Dr. Green

New York Dermatologist
5.0 out of 5 stars 76 reviews

Ematrix Results on Face, Still Red/Peeling/Irritated

this looks as if it is still healing. but also looks as if you didnt get a complete treatment. in my opinion there are much better fractional RF devices on the market like intensif, viva, infini etc.  Please see an expert at this time you need the proper post-RF/laser skin care.  Best, Dr. Emer.

Jason Emer, MD
Los Angeles Dermatologic Surgeon
4.8 out of 5 stars 190 reviews

After-effects from eMatrix

First of all, I don't think this is permanent, and it should get better, but I would get an appointment to see the doctor who performed your procedure. It looks like you had some sort of allergic reaction to the procedure. You can use Aquaphor or Eucerin for the flaking and dryness, but you might benefit from a low potency topical steroid, which your doctor could write for. Over-the-counter 1% Hydrocortisone might be strong enough, but it's often too weak to accomplish much. Also, the doctor might add topical hydroquinone to prevent hyperpigmentation in those red areas. It's common to have dry flaking skin for a bit after eMatrix, but the defined squares should resolve faster than that, so I think you need a follow up visit.

Jenny Weyler, MD
Worcester Physician
5.0 out of 5 stars 6 reviews

EMatrix and squares.

ok, firstly let me comment on the procedure itself. Firstly what was the level setting in mj per pin? Secondly, why are there skip segments everywhere? If a provider can perform the eMatrix they should be able to deal with the complications. Do you suffer from urticaria? Is this an allergic contact derm or irritant? Simple trouble shooting medical questions should be asked. Now, your skin will not have long term damage, unless they did something silly like triple pulse at 100 mj per pin... it should settle over the next few weeks. Early on, a steroid ointment can help. I suggest seeing a Board Certified Specialist in your area. The device itself is great, especially for collagen remodelling in early acne scars, but you should find the best method to solve your problem and not a device itself. All the best, Davin Lim. Brisbane. Australia. 

Davin Lim, MBBS, FACD
Brisbane Dermatologist
4.7 out of 5 stars 75 reviews

These answers are for educational purposes and should not be relied upon as a substitute for medical advice you may receive from your physician. If you have a medical emergency, please call 911. These answers do not constitute or initiate a patient/doctor relationship.