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Fraxel as well as most Fractional lasers whether CO2, erbium, Erbium Glass, and more all go deep enough to treat acne scars. Most go beyond 500 microns and help with acne scars. The operator is more than important the machine. See a Board Certified Dermatologist or Board Certified Plastic Surgeon.
Longer wavelengths such as 1550 and 1927 can reach into deeper layers of the skin. Both these wavelengths are available in the Fraxel Dual system. Acne scars are basically made of collagen fibers that are arranged in a thick configuration compared to the normal collagen in your skin. Healthy new collagen can be synthesized in the lower dermis layer by heating it. This is accomplished with the 1550nm wavelength. Superficial blemishes can be cleared with the 1927 wavelength. The new collagen gradually replaces the acne scar tissue to improve the appearance of the acne scars. Here is a video of patient who had Fraxel Dual done to treat her acne scars.
The original Fraxel 1550 mm Laser can help improve minimal scarring with multiple treatments. The Fraxel Repair Laser is a fractional CO2 laser that is much more aggressive and may give substantial improvement in one treatment especially when combined with subcision. The 1927 mm can help smooth superficial scarring by resurfacing down to approximately 200 microns depth in the skin.