I am just a regular person. I wear casual clothes and most comfortable wearing sweats. I expected to be treated differently because I scheduled using a special they had than other patients but that was NOT the case. The staff was completely professional and very inviting. I was greeted when I entered. My appointment was on time which is important to me. I cannot recall the name of the person that carried out the procedure because I was very excited to get botox for the first time. She was so nice. I could tell that she was very knowledgeable and really likes her job. I encouraged he to inject as much botox as she thought I needed and I would pay extra but she said no and told me of the potential adverse effects due to my natural heavy eye lids. I received injections mainly in the forehead and in the 11 area. I received very little on side of eyes. I don't have distinguishable 11's. What bothered me was the line across the forehead. It took about 8-10 days to see the full effect. I am very happy. I have another appointment scheduled for Sept. I plan on getting just a bit more in the forehead to see if I can remove the fine line.