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5 out of 5 stars Breast Reduction
I am so glad I found Dr. Kelley. I've been considering a breast reduction for almost 10 years and have consulted with many other surgeons around Indianapolis, but never found one I was as comfortable with. Right off the bat, she took more time with me than any other surgeon- almost two hours in her office for the initial consult! She was very patient, kind and thorough in answering all my questions. In the end, my insurance wouldn't cover the procedure, but I liked her so much I went for it out of pocket. Since her initial consults are so long, she doesn't typically do a pre-op appointment, but she took the time to see me a couple weeks before my surgery to answer my last-minute questions. On the day of surgery she was wonderful, too. She was very good about giving my husband information and taking the time to answer all of his questions. She takes a little longer with the surgery than other plastic surgeons, but I really appreciate that because her results are beautiful. Of all the surgeons I looked at, her work was the most symmetrical, with great shape and size. My results are amazing- it's only 1 week out, but I am thrilled with the size and shape- she really listened and gave me more than I hoped for. But here's the biggest reason I would recommend her: in surgery, there's always a chance of complications, no matter how great or experienced the surgeon, and I think it's very telling how a surgeon responds when a patient has issues. I happened to be one of those people who had a complication. A couple hours after my surgery I developed a hematoma in my right breast. Dr. Kelley's record in this area is stellar- the last time she had a patient with a hematoma was four years ago- that's excellent for someone who performs breast surgeries as often as she does, but I was just unlucky. Here's the thing, though, within 15 minutes of the nursing staff calling and reporting my symptoms (they hadn't even unwrapped me to check out the whole situation) Dr. Kelley returned to the surgery center to check me out- and then scheduled me for surgery THAT NIGHT to correct the problem. I've read other cases where women have gone for days with hematomas, and I certainly wouldn't have blamed her if she wanted to wait - it was a very long day for her. Her attentiveness and after care through the whole situation was incredible. She came back to the hospital the next morning to see me, then called to check on me the day after I got home, made time to see me when I got my drains out (even though seeing her nurse would have sufficed), and still kept my scheduled follow-up appointment a couple days later. At NO point has she felt rushed or impatient. Every time I see her it seems like I'm her only patient. I really couldn't ask for better care, or better results. If you're considering breast surgery in the Indianapolis area, I HIGHLY recommend Dr. Kelley. She has been wonderful through this whole process.Updated on 19 Nov 2012:I LOVE Dr. Kelley. She changed my life- no exaggeration. The outcome of my breast reduction was beyond my wildest expectations, and she has been wonderful through the entire process. I HIGHLY recommend her.
5 out of 5 stars Breast Augmentation
Bedside Manner - Wonderful. Very helpful and explained EVERYTHING. She also updated my husband quickly after I was done with surgery Answered Questions - Yes, ALL of my questions After Care - Excellent. She called the evening of my surgery to make sure that I was okay and was taking my meds Time Spent - I feel that she went above and beyond and spent a lot of time with me, mostly reassuring me! :) Responsiveness - Quick responses Staff - GREAT!! Very courteous and professional. Excellent follow up Payment Process - Easy. Payment plans were available Wait times - What wait times? I never waited more than 10 minutes.
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