Rodrigo Martinez, MD

My experience with LL was totally traumatic. I was in mid-surgery, and wanted to yell, STOP--something just didn't seem right, but the surgeon had already started cutting. I did not find out until MONTHS AFTER surgery that I had a surgeon who was just LEARNING, and I had only consented to having a board-certified surgeon, so I was flat-out lied to. During my follow-up, which was negligent, in my opinion, I had somebody sick working on open wounds when I came in with a problem!! They ignored the complaints I had about serious problems, and I was actually left with one ear lobe hanging. At first, I was asked, Do you want it attached, or just leave it like that? WHAT???? I said of course I wanted it fixed but I have been unable to get them to fix it and it has been over 2 years! Not only that, I have had continuous pain the whole time behind both ears, other problems they have refused to address, both right after surgery, and as time went on. I would love to find somebody who is filing a class-action lawsuit. They are definitely in need of some accountability. You can believe me, nobody they've used in their ads had a 1-hr procedure. I was in there for 6 HOURS! My recovery as far as bruising was about 2 MONTHS--not 2 days, like they say, and full recovery has never happened, as I am STILL having active problems. This only scratches the surface--I had a list of about 20 problems, none of which they were willing to do anything about, and the list didn't even include one of my worst problems, which a different doctor actually informed me of. They treat you life a piece of meat on assembly line, no compassion, no personal attention--including EXTREMELY high-pressure sales tactics--and horrible post-surgery care. One doctor I consulted with, after finally getting to meet with the clinic director about my problems, actually confided in me that she was quitting because of their assembly-line approach. She told ME before she had even given notice! They are absolutely disgusting! DON'T GO THERE--FIND SOME OTHER MORE REPUTABLE PLACE!!!!!! To add insult to injury, their "special financing" ended up costing me an EXTRA $1,500 because they screwed it up. Wonder whose pockets that went into. And if you've already gone, and had a bad experience, GET THE WORD OUT! I'm going to contact every consumer protection venue I can think of--BBB, the TV reporters that cover this kind of stuff, etc. I won't be putting up any pictures--It is too embarrassing!!!!!!!!!!!!

Had the Lifestyle Lift in Denver over one year ago in 2007. Although I had an improvement and the procedure was tolerable (recovery longer than expected) I now have permanent horrible puckering and scars behind my ears -and a scar that extends below my earlobe into my neck area. Also have some numbness, asymmetry, and occasional pain in one ear. The company won't refund any money. My surgeon is no longer with the Denver office. The office will do a free surgical revision but in a recent consult with one of their other experienced surgeons, he indicated my expectations were unrealistic. He said patients shouldn't have the surgery if their expectation is that after the procedure they will be able to wear any hair style and not have to worry about hiding scars. I wonder what they tell male patients with short hair. The second surgeon also said that there was the possibility that I may need TWO surgical revisions in order to get rid of the scars. I don't know how many people had good results - all I can say is I didn't and I wouldn't do it again!