INCREDIBLE Team
I discovered Dr Serkan through a friend of a friend whose results spoke for themselves. After reading her review, I enquired in 2024 and spent a long time researching his credentials and patient outcomes before booking my surgery in October 2025. Before travelling, I was supported by my pre-operative coordinator, Erjola, who answered all of my questions at any time — even on weekends — and helped ease my anxieties about travelling abroad for surgery. I accidentally booked my flight a day early, which allowed my mum and me to arrive on 02.02 and stay at the Melas Hotel, which the clinic works closely with. The staff were friendly, the breakfast was nice, and from arrival our driver was waiting — transfers throughout were seamless and well organised. At the hospital, the staff were welcoming and professional. I was taken to my room, had bloods taken, and later completed my pre-op tests as I was first on the theatre list. These included observations, a medical questionnaire, and consent forms. On the morning of surgery, I was cared for by an amazing nurse called Kubra, who was warm, kind, and attentive. During this time, my mum — who is prone to pneumonia — developed a chesty cough. Kubra checked her vitals immediately, identified low oxygen levels, and provided support. I met Dr Serkan with Erjola before surgery. He was professional, knowledgeable, honest, and realistic about what could be achieved. He listened to what I wanted, made appropriate recommendations, and did not suggest unnecessary procedures, which reassured me greatly. After markings and preparation, I went to theatre. I remember waking safely afterwards and returning to my room. Although I had built up the pain in my mind beforehand, it was far more manageable than expected, and I was encouraged to mobilise shortly after surgery. During recovery, my mum became increasingly unwell. Staff continued to monitor her, provide antibiotics, and support us. When her condition worsened significantly, I contacted Tiji, the post-operative coordinator. She came straight to my room, explained that respiratory care was outside the hospital’s specialism, and helped me contact my insurance to arrange transfer to the Amerikan Hospital. As I was only two days post-op and unable to travel, Tiji offered to accompany my mum, while staff (Sever, Tiji and Plastic Era’s driver) carefully assisted her into the car as she was weak and delirious. The driver remained with her, and Tiji stayed for hours at the hospital, constantly updating me while I managed the insurance claim. Their compassion and support during such a frightening time meant everything. Thankfully, my mum made a recovery. The team went above and beyond by arranging for her suitcase — which hadn’t been taken initially — to be delivered to the hospital and later collected by my brother, who flew out to support us. Once I was physically stronger, transport was arranged for me to visit my mum. The driver who took me had previously transported her and the suitcase. He shared how he had supported her during her most critical moments, which meant a lot to hear Throughout my own hospital stay, every staff member was kind, caring, and professional. My drains were emptied regularly, medications including pain relief, blood thinners, and antibiotics were given routinely, and my observations were monitored closely. My bandages were changed daily, and once my drains were removed I received lymphatic massages to support healing. Dr Serkan checked in, asking not only about my recovery but also about my mum and my emotional wellbeing. The food wasn’t my favourite as I’m quite a fussy eater, but once my Getir payments worked, I was able to order food to reception. On one occasion when I was unable to organise food through the App, a nurse kindly ordered for us using his own account and collected it from reception — another thoughtful gesture that showed genuine care. On my return, Tiji also arranged for me, and later my mum and brother, to be collected from the other hospital around 20 minutes away — something we never expected but deeply appreciated. Another staff member even dried my hair and plaited it, which was such a thoughtful touch (Ilknur). Overall, everyone clearly knew their roles and worked seamlessly together. The entire team was friendly, supportive, and professional throughout a very challenging experience. I have had no complications following my surgery and am very happy with my results so far. I genuinely have nothing negative to say about my experience. Top Tips: * Bring shorts to wear over your garment — I found joggers could feel quite warm at times. * Bring baby wipes to keep yourself as clean as you can. * YouTube worked on the smart TV, but other apps were difficult to use. I would consider bringing a laptop or tablet so you can watch your own shows using the WiFi. * Download the Getir app to order food and snacks to the hospital in case you’re not keen on the hospital meals. * Be prepared to feel uncomfortable, your garments are tight. * Prebook a wheelchair for your return, it is a motorised wheelchair that is operated by airport staff, it is actually quite fun too, and free! * Prebook seat at the back of the plane, this allows you to access the toilet easily and stand / walk more frequently without the trolleys blocking you in.