Roxana Kerns, MD

I highly recommend Dr. Kerns. I have gone to her for zeomin and IPL treatments. I love my results! I also use her product line, (which I also recommend). She is lovely, very nice and really explains everything thoroughly. I believe that she truely cares about her patient's best interest. Her staff is very friendly and accommodating. The office is also very clean and comfortable.

I have been coming to Dr Kearns for years for Botox and fillers. She always does an amazing job. I recently started doing laser in the neck area. I have been very pleased with the results. I recommend Dr Kearns.

I never have to wait in her office. Kerns is the Botox magician who will never leave an ugly purple mark. Plus, I had three expensive chemical peels from an upper east side well-known dermatologist for small white bumps in a skin area. The peels were uncomfortable and did nothing. Dr. Kerns took one look and gave me an enzyme cleanser and a special serum. They cleared up immediately at a fraction of what I paid the other MD.

This is my third procedure with Dr. Kerns and I would definitely come back again. She's done Botox on my forehead and fillers in my lips and undereyes. Every time she was professional and I was happy with the results.

Last month, I paid cash upfront to buy the special for 2 vials of Kybella for $800. I got one vial last month and this week, I went there to get my 2nd vial. Initially, I didn't want to pay for treatments ahead of time but Roxana Kern was pushy, which is why I paid $800 cash upfront. In hindsight, I realize that my doubts have been justified. Never again will I prepay for any specials/promos! Once they take your money, it's OVER! NEVER any customers when we were there. Didn't see any scheduled appts in her schedule book either. There's an English Bulldog in the office. I'm a HUGE animal lover. Before I came, I bought him 10 AUTHENTIC BEEF RIB BONES. Very expensive! I washed them very clean about 10 times, wrapped them carefully & kept them overnight in the fridge for freshness. Last time, I asked Kern if I can bring him bones and she said I can bring him "ANYTHING." He was even playing with a BONE last time we were there! So I brought the bones for the dog and Kern did not even look at them, just flicked her hand & condescendingly said "NO NO! Don't give them to him. He's ALLERGIC." Told me to throw them away! She did NOT even say a simple thank you after how thoughtful I have been. I told her I was happy to bring bones for her dog and traveled a LONG way, transferred 2 times on subway while holding the bag of heavy 10 BIG BONES just for her dog. I was surprised but calmly said, why don't you say thank you? Why tell me a different story because you never said he was allergic before. I was just being thoughtful... Kern does not know how to say 'thank you,' 'you're welcome,' 'please'. Very ill-mannered, to say the least. Suddenly, she started frowning at me condescendingly, rudely told me that I NEEDED BOTOX in between my eyes! I said I'm old and I do not have much wrinkle in between my eyes and I don't want botox. I called the front desk woman beforehand a few times last month and also this week and each time, she told me that there is a promo for new patients for 2 vials of Kybella with 1 FREE TOUCH UP 6 weeks later. That is ALL SHE SAID so when my daughter and I mentioned this to Kern when we saw her, she said there was NO such promotion and SCREAMED AT US! She also got in my DAUGHTER'S face up close as if she was about to HIT her, face red, eyes huge, & told her to "SHUT UP!" I was EXTREMELY shocked! Even animal mothers protect their babies if someone attacks them. I was RIGHT THERE with my daughter in the same room but she dares SCREAMS at her to "SHUT UP?!" How dare she yell at my baby? She even told ME to "shut up" several times! I said I want my money back and she said she WILL NOT give me my money back. Also, the dog barks SO loudly NONSTOP! She does not even put him away & lets him stay in the EXAM ROOM when we're there. That place is run amok! Extremely unprofessional, unsanitary to say the least. It is illegal to keep animals running around like this freely in a doctor's office with patient's around. The dog scratched my daughter & me a couple times, ripped my daughter's pants, but we didn't say anything. They need to be INVESTIGATED. I was very happy to bring the bones for the dog. No idea it would turn out like this. Now I cannot trust medspas anymore. It is so sad that some people like Kern cannot truly understand and appreciate people's good hearts & intentions. They only care about money. Now I understand why some people prefer animals over humans... Please do yourself a favor and stay far away from this place. Be careful of her! If you do happen to see her, write down EVERYTHING she says or record what she says because she WILL tell you a different story.

I bought a Gilt City voucher for 1 vial of Juvederm or Restalyne. I asked for Restalyne in my tear troughs since that is the industry standard. She insisted on using Juvederm. I was already there and had the voucher, which couldn't be refunded, so went ahead. The next morning, I had severe bruising and swelling under both eyes, which lasted for 5 days. I also think but can't prove that she diluted the amount. It's mid-April (about 3 months later) and the effect is all gone. According to other stats, it should last about a year in this area. For reference, I'm 31-yrs-old. The office itself doesn't feel like a med spa, but rather like accupressure salon in Chinatown.