Kristy L. Hamilton, MD

I meant to write this review months ago, but better late than never. I'll try to be brief here and get right to the point. I was referred to this office by my (very trusted esthetician) for Co2 laser treatment for my surgical scars. I spoke via email and phone with Dr. Hamilton's mother who apparently helps run the office. I was quoted a price for treatment, which I confirmed with her several times before booking. When I went in for my first treatment, they tried to charge me DOUBLE what I had been quoted by Mrs. Hamilton. We went back and forth, with them basically telling me that I was wrong, that I misunderstood, that I apparently don't know how to speak or understand English. It was insulting and ridiculous. (I'm an attorney btw, so a VERY attentive listener and extremely careful with my own communications). Finally, after a few days of back and forth, Mrs. Hamilton reached out to me personally and apologized- confirming that the price I was quoted was correct, and that they would honor that price going forward. I had, I believe, 3 or 4 treatments for my four surgical areas @ $1000 per visit. One of these visits, the girl working the front desk had an impossible time comprehending the amount that I was supposed to pay, after taking account of the deposit I had already made. She was nice enough, but I tried to explain repeatedly why the amount she was giving me was wrong. I eventually had to take a pen and literally WRITE DOWN the math in front of to try to explain how it worked. Finally, one of the other workers had to take over, because she understood what I was saying. I ended up needing a revision on all four of my surgical areas, and before I went in for surgery, I called Dr. Hamilton's office to let them know that I was going to postpone my next session for after my revision surgery. At that time I SPECIFICALLY if they were going to honor the price that I had been paying all along, and was ASSURED that yes, that they would honor that price when I was ready to resume my treatments. Lo and behold, when I got in touch a couple months later to schedule my next session, I was asked to hold, and when the receptionist got back on, she informed me that the price would be double what I had been paying before. I said, "But I confirmed before my surgery that your office would honor the price I was quoted before." She just, "Well the price changed." I was livid. The latest research shows that earlier laser treatment after surgery yields better results, and I had been relying on their promise to honor their quoted price, only to be left in a position of having to frantically call around to find another provider so as to not miss the crucial window for treatment. I should also say here that a NO point in time was I ever given any post-treatment instructions or any information on what to expect in terms of outcome. There were no before/after photos taken. Nobody seemed interested in having a conversation with me about expectations/results. After having laser treatments at other offices since then, I realize that this is HIGHLY unusual, and not the norm at all. In summary, I had minimal (if any) improvement of my scars for my 3-4K investment. So even if all of the other SUPREMELY unprofessional stuff had not happened, I would still be very disappointed in this experience. My whole Pilates class has heard the entire story and all of the updates, as has my surgeon. My esthetician who referred me in the first place said that she's heard similar things from other people recently, so this doesn't appear to be an isolated thing. Listen- I think that Dr. Hamilton seems like a nice person, as does her mother, but the whole experience was beyond irritating, and I could never in good conscience recommend this office to anyone.