My experience was impeccable! I had the good fortune of meeting Dr Mackay and selecting him for a rhinoplasty in 2009. I selected him because of his great reputation and his extensive experience with difficult, reconstructive surgeries. Because I scar excessively, one side of my nose required revision post surgery and he took care of it. The results were just what I had hoped for, and he made sure I was pleased with the results. When I wanted to correct some problems from a breast reduction performed by another surgeon, Dr Mackay was the first and only doctor I considered. Everything went smoothly - surgery, recovery and follow up - and Dr Mackay corrected every problem so that I got the perfect result. Dr Mackay and his office staff are professional, organized, respectful, trustworthy, and take time to answer all your questions and answer in a way that you can understand. I always felt like I was in the best hands.