24 Year Old- Labiaplasty That Turned out Pretty Bad - Toronto, ON

Dear Jellybean I am sorry your experience at our clinic was not as you expected, and we appreciate your candid feedback, as it helps us improve the service we provide to our patients. I would like to take this opportunity to address a couple of issues. First and foremost the issue of front desk staff gossip. We pride ourselves on the professionalism and respect with which we treat our patients. Our front desk staff have been with us for a long time. They are courteous and respectful. I cannot imagine what you could have overheard that would make you feel they showed any lack of respect for our patients. I would like to be very clear that such behavior would never be tolerated at our clinic, and will never be tolerated. As to the issue of Dr. Jugenburg and the texting, in today's high tech world instead of calling, we send messages to Dr. Jugenburg and that is how the front desk and Dr. Jugenburg communicate. This allows us to ask questions or notify him of what needs to be done, and he is able to reply when he is not busy. So if you see Dr. Jugenburg sending out a reply, please know that is talking with our front desk staff. It is more private and more efficient that calling between the OR and the front desk.