while researching permanent make up, I called LHR (Laser Hair Removal Skin and Vein Center) and spoke to Kristie Malanoski regarding a procedure that I was interested in. Advising Kristie that I was interested to learn more about Diana Callas' experience with permanent make-up and specifically the feathered stroke used for brows. Kristie advised me that Diana had 30 years in the business and was the creator of the 'feathered technique'. I spoke in detail, explaining that I didn't want an artist that would apply two hard lines on my face for brows therefore, the experience to the technique was vital to me. I inquired about the pictures on the internet, asking if that was all of Diana's work. Kristie, with great conviction stated it was and when asking if she could also provide me with pictures if I came in, she stated that she was certain that Diana was working on a book of her work and could show me. At the time of the appointment, Diana was in her treatment room. There was no one in the reception area to greet pts. She came in and out of the wait area- apologizing and stated she would be right with me. Two hours later, I was able to get in to see her. I waited only due to the fact that I felt that I found someone that would provide me with the permanent make up that I was looking for.
During my appointment, Diana was also preoccupied with her service worker. Still not completely nervous- as she ran in and out of the room, I drilled her with questions regarding the feather technique. Showing her pictures that I had, so that she knew what I was looking for. I repeated to her- I do NOT want two hard lines on my face instead, the feathered technique. Diana went as far as to tell me a story about someone that recently came into her facility, requesting that she fill in her brow, removing the feathered look. I asked her for pictures and she showed one picture on her camera, stating that she needed to get a new camera because hers was not working properly. She assured me that she was 'good' at this and I would be extremely happy. I repeated no less than a dozen times, I do not want to hard lines. She laughed- telling me she understands completely.
During our appointment- I was talking to her about the poster she had up in her treatment room of the perm-makeup, it was a copy of the example pictures she has on her site. I praised her on her work, stating that the website pictures / poster she displayed in her treatment room looked to be great work. She advised me, laughingly again- 'Oh those aren't my pictures, they are my friends that does this in California'. Our appointment time was a bit chaotic. Diana ran in and our of the room, speaking to a roofer, telling me that it's important that she gets a bad quote for her insurance company. At the end of the procedure, after both brows were applied- she looked at me and stated, 'I should have stopped on your left side but, it's ok- I will fix it at your next appointment'. She said, 'don't worry it will be fine, I don't like them because I am a perfectionist but, you tell people that your brows are a work in process'.
When I looked in the mirror, I was mortified to see two hard lines. I asked her about that and she stated, 'don't worry- you are just red and when it heals, they will be what you want. One week later- the brows look the same. I phoned Diana, left a message on her voice mail stating that I was not happy. I received a call back- stating that 'it would be fine'. I have consequently, left two messages to advise her that it is not fine, the work is not what I asked for and wanted to know how she was going to rectify this. Not hearing back- I sent an email advising that I wanted a refund to some capacity as I would not be returning for a follow up treatment and the work was 100% not as she stated it would be. To date, I have not heard back from Diana or, anyone from her clinic. I was charged $450 for the procedure and am paying three times this amount to have them removed, via laser treatments with a reputable health provider.