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POSTED UNDER Latisse REVIEWS

Latisse BOGO Promo

ORIGINAL POST

Well, the good news is that the Latisse is doing...

bellsieMay 6, 2011
$100

Well, the good news is that the Latisse is doing it's job. The bad news is that my rebate claim that I sent over 3 weeks ago still has not been processed. This was the main reason I was able to justify purchasing this product. Now I have to turn around and drop another hundred bucks. I'm being told they aren't processing the claims fast enough and that I may want to go ahead and fill another prescription. Are you kidding me?? Real nice. Soo, just wanted to let you know that if you got in on the BOGO promo and haven't yet received your complimentary kit, now you know why. Extremely disappointed in the service aspect.

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I've had this same dermatologist for over 5 years.

Replies (20)

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Michelle B.
May 8, 2011

Sorry to hear you're having trouble with the rebate. Please let us know when you do receive the second kit, so others on the RealSelf site will know when to expect theirs. 

Good luck!
bellsie
May 12, 2011
Will do. I was told to call one week from my inquiry which would be this Friday to get a status update. If it IS processed at that time I am to allow another 5-7 business for delivery.
Irmese
June 13, 2011
I was told the same thing. No customer service at all.
Irmese
June 13, 2011
I never received BOGO either. I've called company multiple times with no satisfactory outcome. Too much finger pointing.
jsmith
June 20, 2011
Would you please post the phone # you called regarding your rebate..it has been 2 months since I sent mine in and still no product...Thanks!!
Irmese
June 20, 2011

877-345-0778 is the # I was given by Latisse customer service.

jsmith
June 20, 2011
Thanks
bellsie
June 29, 2011

Please let us know if you get anywhere. I'm still waiting as well. I have a feeling that my information was NOT lost in the mail. They seem to be extremely slow at processing the data. I keep getting that they have received a large response, but then the reps tell me they aren't processing them quick enough. To be quite frank, the turn around time on this "BOGO" offer is RIDICULOUS. I'll be shocked if my "free bottle" ever shows up.

jsmith
June 29, 2011
I called on June 23.. Was told it was shipped on the 10th and it would take 7-10 days to receive it.. Well the 10th to the 23rd is 13 days , still no product I am out of town now and if it is not there when I return. I will call back and see what the excuse is then ,,, good luck
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