A Very Grateful Patient - Beverly Hills, CA

It is difficult for me to fully describe my...

It is difficult for me to fully describe my gratitude to Dr. Steinsapir for restoring my eyes, and my faith in the medical profession. Two years ago, I had a very unfortunate blepharoplasty with another surgeon who removed too much skin - leaving me with large eyelid platforms, drooping lids, and hollow, rounded, sad-looking eyes. Each and every time I looked in the mirror, I was heartbroken.

During my initial consultation, Dr. Steinsapir amazed me with his empathy, and his detailed and lengthy evaluation of my eyes. He took numerous measurements, photos, and even sketched the appearance of my eyes - documenting the areas of concern in minute detail. Dr. Steinsapir truly understands the emotional devastation that people experience as the result of a poor surgical outcome. His manner is very gentle, kind, and informative. For the first time, I felt that my concerns were being acknowledged. At the end of my visit, I felt comfortable that Dr. Steinsapir possessed the surgical skills and the meticulous attention to detail that would give me the best chance of a successful revision.
Prior to the actual surgery, Dr. Steinsapir again spent a considerable amount of time reviewing his surgical plan with me, and answering all of my questions. The experience was completely night-and-day to my prior blepharoplasty surgery in which I spent more time in the waiting room than I spent having my eyes examined, or having a discussion about the surgical procedure.

It has been just over 3 weeks since my surgery, and I am extremely pleased with the results. I understand that there is still some eyelid swelling that will take months to fully resolve – however, I already have a tremendous improvement in both the appearance and the comfort of my eyes. For the first time in 2 years, I am able to function during the day without my eyes feeling constantly tired and heavy. And, I am beginning to overcome the dread of looking in the mirror. I no longer feel sadness and revulsion when I look at my eyes. It is amazing to be able to recognize myself again!

I was also impressed by the efficiency of Faith, the patient co-ordinator. Faith is unbelievably organized, and she was able to arrange my consultation and subsequent surgery within a remarkably short period of time. I found Faith to be very compassionate, kind, and understanding of my situation. What could have been an overwhelming and time-consuming endeavour, was skillfully condensed into a simple and smooth process. And, I was very appreciative that Faith returned all of my emails within 24 hours…usually within only a couple of hours. Given the number of patients’ appointments and surgeries she is orchestrating, I found this to be truly incredible.

My heart goes out to anyone who is currently facing a situation similar to mine. I hope that this review is helpful to you.

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Los Angeles Oculoplastic Surgeon

5 out of 5 stars Overall rating
5 out of 5 stars Doctor's bedside manner
5 out of 5 stars Answered my questions
5 out of 5 stars After care follow-up
5 out of 5 stars Time spent with me
5 out of 5 stars Phone or email responsiveness
5 out of 5 stars Staff professionalism & courtesy
4 out of 5 stars Payment process
5 out of 5 stars Wait times
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