Treatment Provider

Moises Salama, MD
Board Certified Plastic Surgeon
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Dr. Salama's office Fails at customer service.

Hello My BBL Sisters,

So just an update and a close out on this doctor. So Ruben calls me and tells me we are basically NOT a match. I guess they don't like when people express their own opinions. So he decided that Salama would NOT work with me and my appointment was cancelled. Apparently the receptionist told him I hung up on her. So I am calling you for information and I hang up on you??? What type of sense does that make? Ah none! Then he said well I just don't feel expectations are being met on either side. I say Ruben I have called 2 times??? I am on Magic jack calling from across the world?? Anyway life goes on.

So what do I take away:
Salama's office now has an established business so customer service is obviously lacking. Ruben attempted to tell me Nancy was out of town.. Oh so none of her emails will be answered? Right. Salama IS over booking and handing off some of his patients to his partner doctor and customer service is falling to the wayside. Perhaps if he didn't over work himself and over book he could figure out why these women are being maimed! I digress...

I will be having my procedure with another doctor. Honestly I have not been feeling comfortable since Salama has been having all these complications aka burns aka skin necrosis. So this is all for the best. As the saying goes "One Monkey don't stop no show!"

I wish you all well and happy healing!

Does Good Customer Service Matter anymore???

Ok ladies a quick update to hear what your thoughts are. Maybe I am just tripping or maybe not! I call Dr. Salama's office and you can not go a step further without giving the receptionist your FULL NAME and the reason for your call when I specifically asked to speak to Nancy. This is clearly NOT a personal call. She then tells me she can't transfer me with out my full name and the reason for my call.. So since when do I have to divulge all of my private/confidential information to speak to someone in my doctors office???? I went to this doctor 2 years ago why? Because of how sweet Nancy was and Nomie was to me. Now apparently you can NOT get through to them because you can't talk to them you must talk to why they tell you to talk to.

I would imagine with all the back drama and burn drama they would be more receptive to patients... Perhaps this is a sign?...

I would like to know what your thoughts on the matter are?

Thank you my BBL Sisters.

23 months post op BBL with Salama

Sorry this pic didn't post. Darn site..

Provider Review

Board Certified Plastic Surgeon
2700 Hollywood Blvd., Hollywood, Florida
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Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
Payment process
Wait times

He's was good first round but you quickly realize his practice is all about the money!