Face is Scared and Severe Hyper-pigmentation Due to Laser Treatment. Woodbury, MN

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I had the worse laser treatment experience at Dr....

I had the worse laser treatment experience at Dr. David Thao's office (Woodbury Plastic Surgery). After spending over $1200 my face is permanently scared and I have severe hyper-pigmentation due to the laser treatments I endured at Woodbury Plastic Surgery. The lack of customer service I received is well below par. I feel hopeless every time I look in the mirror.

Ladies, please before when you're doing anything to your face. There's no way to hide your face. Everywhere I go people always ask me what happened to my face.

On April 4th, 2014:
I had a consultation and treatment done at Dr. David Thao's office. I was treated by an esthetician under Dr. Thao's supervision. Originally, I went in for a facial since I didn't have any major skin concerns and have very sensitive skin. I'm in my mid 30's and have minor uneven skin tone and texture. The esthetician recommended laser treatments.

Finally, she convinced me to have a laser treatment and to purchase a laser treatment package. After, I was instructed to use sun screen and moisturizer on my face. The esthetician also recommended that I buy a complete whitening skincare line to use after 1 full week of recovery, which I went ahead and purchased.

Right after the laser treatment my faced was swollen, red, burnt, and painful. The esthetician assured me it was normal and that it would go away in a couple days.

On April 13th, 2014:
It's been well over a full week since my laser treatment. My face was still red and peeling. I noticed scares but thought it would get better after all the peeling. I was getting ready for bed and decided to start using the whitening skincare line for the first time.

The next day, I woke up and my face was in so much pain. I looked in the mirror and my face was swollen and red. I went straight to the emergency room. Unfortunately, they were unable to do anything for me and suggested I go back to see Dr. David Thao.

On April 16th, 2014:
I went back to Woodbury Plastic Surgery and spoke to the esthetician with my red, swollen, peeling and scared face. She said another gentleman in the office could assist me and answer any questions I had. His name was Phil. I brought back all the products that I had purchased and requested a refund. Phil said unfortunately their office doesn't allow refunds. I told him what happen after using the products and he still wouldn't give me a refund. He said, "what if you poured all the product out and filled the bottles with something else. How would we know?"

I expressed to Phil that the laser treatment made my skin worse and the products weren't helping. I refused to take the products back home with me regardless if they were going to provide me a refund or not. Phil said if I didn't want the products they would credit me another laser treatment, but not a refund. Even after I told him I didn't want another treatment.

I requested to see Dr. Thao but the office staff told me he was unavailable. I requested copies of my file, but they said unfortunately they couldn't do that either. I left their office dissatisfied and hopeless.

On May 5th, 2014:
I was back at Woodbury Plastic Surgery for a scheduled visit. This is one month after my 1st laser treatment. My face was scared and had developed hyper-pigmentation. I was seen by the same esthetician again. I told her I was dissatisfied and didn't want to go thru with any more laser treatments. I requested a refund for my two unused laser treatments. She said they were unable to give refunds and explained that if I didn't use my services they would eventually just expire. I'm not sure if this is the standard practice. Since this was my first time ever purchasing anything from a plastic surgery center.

The esthetician then said she's done these types of treatments on thousands of people and know it'll work for me. She told me the 1st laser treatment has brought the hyper-pigmentation closer to the surface of my skin and that I needed another laser treatment to get rid of it. After much debate (since they weren't going to give me a refund) and feeling like was had no choice (since my skin was in such a bad state) I went thru another laser treatment.

Right after the second laser treatment I had the same experience as the first. My face was red, swollen, burnt and I was in pain.

1-2 weeks later:
My face was even worse. The hyper-pigmentation was darker! I called Woodbury Plastic Surgery and talked to the esthetician. She assured me to give it some time and that it'll get better. I waited and waited and still no change in the condition of my skin. If anything it got worse.

On June 25th, 2014:
I finally was able to Meet Dr. David Thao. I had called previously and demanded to speak to a doctor. Dr. David Thao suggested that use a different whitening product. He also said these types of treatments don’t work for everyone. So he suggested we try a chemical peel. After everything I went thru and knowing how sensitive my skin was we did a patch test. Then I left the office.

The hyper-pigmentation from the patch test got even darker and I lost all hope that my face would ever return to its normal state.

On Sept 3rd, 2014:
I received a call from Mrs. Thao. She offered to refund me my money. This is after 5 months, countless hours of searching online for help, writing several reviews online and sharing my experience with friends and family that she finally offered to give me a refund. After everything that I’ve been thru I told Mrs. Thao I would need to think it over. I told her I would call her back with an answer.

On Sept 4th, 2014:
When I called back Mrs. Thao said she will no longer provide me a refund and that the offer no longer stands and expired as of yesterday. That’s odd, I didn’t remember her saying there was a deadline. I’m not sure why the change of heart.

I’ve written to the BBB and Woodbury Plastic Surgery chose NOT to respond to my complaint. They would rather take a lower rating. Please be aware they are NOT BBB accredited. I’ve also written a complaint to the MN Attorney General’s office. Now, I’m going to other clinics for their treatment recommendations to try and fix what Woodbury Plastic Surgery has caused. This is by far the worse service I have ever received by any organization.
Saint Paul Plastic Surgeon

Worse care I have ever received and customer service is even far worse.

1 out of 5 stars Overall rating
1 out of 5 stars Doctor's bedside manner
1 out of 5 stars Answered my questions
1 out of 5 stars After care follow-up
1 out of 5 stars Time spent with me
1 out of 5 stars Phone or email responsiveness
1 out of 5 stars Staff professionalism & courtesy
3 out of 5 stars Payment process
1 out of 5 stars Wait times
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