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POSTED UNDER CoolSculpting REVIEWS

Do NOT Go Here!! - Winter Park, FL

ORIGINAL POST

I went to this office initially because I located...

tcmz105
$3,800
I went to this office initially because I located them from The Real Self for SmartLipo. I went to the office for a consultation where I met with a Coolsculpting representative who informed me their office no longer performs SmartLipo. After she decided that I was an ideal candidate, I went in for treatment on my upper and lower abdomen, lower arms, and bra fat areas totaling $3800. I was sent home that day saying that I should be fine, prescribed no medication, and was sent on my way. I felt a slight discomfort the first week after the procedure but the following week I was in complete agony! My stomach and arms literally felt like they were on fire! When I called the office to ask about the severe pain I was told that it wasn't normal and to apply heat to the area. Heat on an area that already feels like it's burning??? Makes absolutely NO sense. I finally was able to get a hold of a nurse at Dr. Hartog's office and was given Gabapentin. It did nothing for me and I took it religiously. I was unable to move for roughly a week and a half and called the office constantly with no concern or customer service. When I returned in February of 2016 and comparison pictures were taken, my stomach had actually gotten bigger! My lower stomach was completely deformed and the Coolsculpting representative offered me a discount for additional treatments. A discount??? I wanted and requested a refund! Which never came as she stated that I needed to wait additional months for results. I will also add that I exercise regularly and maintain a very good diet. I was so disappointed with their service and would never recommend that anyone attend this office. It actually affected my self-esteem as I continued to look worse than prior to the treatment. It's unfortunate that their office doesn't take pride in their work or care about the concerns of their patients.

If you are in the Central Florida area and want any cosmetic surgery done by a complete professional, please go to Dr. Roger Bassin. You will be much better off and satisfied with his work. His office was able to correct my mistakes at an affordable price and their customer service was excellent!

tcmz105's provider

Jeffrey M. Hartog, DMD, MD

Jeffrey M. Hartog, DMD, MD

Board Certified Plastic Surgeon

tcmz105 rating for Dr. Hartog:

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Answered my questions
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Replies (7)

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May 31, 2016
Wow, so sorry to hear you went through that! Did you have CoolSculpting again at Dr. Bassin's office or did you do something different?
July 1, 2016
Not a chance lol. I received Aqualipo from his office and he also has other options. But he is a great doctor and actually cares about the quality of his office's practices. Even after my horrible experience do you see the office's reply? It's unfortunate. But please if you are thinking of getting anything done Dr. Bassin is great. They also just added in house financing this week! :)
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June 29, 2016
We appreciate all feedback. However, there are times when reviews are left that are misleading. In light of that, we would like to clarify our process for consultations in regards to the Coolsculpting procedure referenced in the initial rating. At times we have patients come in looking to achieve desired results and perhaps not being very sure where to start, assuming a more drastic procedure is the only way to go. We encourage patients to look into less invasive alternatives that would provide the results they are looking for with a shorter downtime, such as Coolsculpting. Our top concern is what is best for the patient and how we can assist in creating the aesthetic the patient desires. The Coolsculpting device is considered level 2 equipment, which means that it can be operated by anyone who has the appropriate training to do so. The treatment does not require a doctor to administer it. As such consultations that were originally scheduled for a more invasive procedure, such as liposuction, our Coolsculpting specialist Melissa will be present alongside Dr. Hartog. This gives the patient the opportunity to ask questions and discuss their options with two highly trained professionals without having to make another appointment. If at any time a patient feels as though they were not given proper attention or are unsure about the information they have we are happy to address any questions or perceived concerns that may be had. We endeavor to help every patient feel great and look great, and we send out our best wishes to all!
July 1, 2016
Thank you for that information I know I,m not going toever go that way you just don't treat peoples like that.
July 1, 2016
I wouldn't recommend that you do. The whole experience was very discouraging and I am a very reasonable person. I expected much more. Good luck with your search! :)
July 29, 2016
I am really sorry to hear about your experience. I have had 4 surgeries with them over the last 14ish years and have never had any issues, complications, mistreatment, etc. My experiences were the complete opposite of what you described and have been very happy with my results. I hope you find yours :)
March 8, 2017
I had mine at Dr. armando Soto's office, even he was not the one who did it for me but recommended it it was done by Bridget Kelly, a P.A. I mean you are paying a high price for the treatment might as well have it done with someone with enough training. Not trying to put anyone down but some doctors's office try to save money by putting staff that are barely qualify which is NO NO> after all you are paying for a full service not discounted. Just my honest opinion.