I walked into the clinic, which was clean and bright and overall a pleasant place, and immediately felt comfortable despite my nervousness. During my first appointment, the consultation, Dr. Mcgill asked questions about my health and my family history, and took the time to explain exactly what would be done during the bilateral breast reduction I was asking about. She showed me examples of breast reductions she has done, answered all our questions, and then some. I left feeling utterly reassured, and when I returned for the surgery itself two months later I was hardly nervous at all. The staff was consistently friendly and open throughout my experience here, spoke to me by name and didn't rush me when I wasn't comfortable.
Right before surgery, they made sure I was comfortable, double-checked with me to make sure there would be no issues, and they worked very well and willingly around my allergy/skin reactions to latex. In the operating room, right before I was given the anesthetic, Dr. Mcgill thoroughly double-checked measurements and talked to me in a friendly voice so that I would be comfortable. By the time I was laid down on the operation table, with a heater to keep me warm and things on my legs to keep my blood flowing well, I had been given anesthetic. I woke up two hours later in a bed, comfortably drowsing.
When my time in the recovery room post-op was complicated because my vertigo did not mix well with the anesthetic, I was allowed to sit in the cool post-op recovery room for more than five additional hours while I waited for the vertigo to fade enough for me to stand. There was a newer staff member who was still learning the ropes, but still knew what she was doing. She was also very kind and helpful.
By the time I left I was feeling much better. While I was in the recovery room the staff regularly checked to make sure I was doing okay, that I had water and crackers to eat. They played liaison with my mother and friend in the clinic, and reassured them while I recovered.
During my first post-op follow up, Dr. Mcgill inspected me and told me what I could expect for the next few weeks and months as my body continued to heal. She suggested several ways I could help the scars heal better and reassured me that I was doing well. A "textbook" recovery, so to speak.
Anna was very patient, also, with my very worried mother who called several times to make sure the things I was experiencing were normal. Over email and phone, and in her office, Anna was friendly and helpful. The entire staff here is friendly and knows what they are doing.