Treatment Provider
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Provider Review
Prior to walking into the West Institute, I visited another doctor's office, waited about an hour and a half, spoke to the dermatologist for about three minutes and immediately someone brought ice over to me to begin the botox process. Well, I wasn't there for botox and I was terrified at how quickly they wanted me in and out. I had never had any injections and I don't believe you should ever bargain shop for cosmetic procedures but after hearing that the cost of Restylane was so high, I decided why not. BIG MISTAKE! After scheduling an appointment with Dr. West who was recommended through an old friend, I already felt confident with my decision. I was greeted by lovely Holly who has the prettiest smile to match her (no wonder she sits at the front desk!), and only waited a few minutes before seeing Dr. West. Next, another pretty lady named Tracy (an extension of Dr. West... I mean really) came in to tell me what would be done, comforted me with the "amazing numbing cream" guarantee (that’s how she got me) and took a look at my eyes to better understand what I disliked about them. Dr. West was extremely professional yet easy going, took time to hear me out, and told me what I could expect after the procedure. She was very friendly and inviting which truly made me a lot more comfortable with everything. Did I mention how stylish she is?? After answering all my questions and more, I was sent off with a moisturizer that I now love and knew I wouldn't be visiting any other offices. The day of my appointment, I came in early for my complimentary facial with Chelsea (yes, another beauty) and immediately after, I could feel and see my skin improving. SERIOUSLY! As a former Rodan and Fields user who spent thousands of dollars on various regimens month after month, ONE facial with Chelsea was all I needed to never look back! My acne scars and complexion had improved dramatically by day two and I only spent 45 minutes with her! Tracy put numbing cream under my eyes and a little over my cheeks for a little over 25 minutes probably because I was acting like a nervous wreck and just like she said, painless! That numbing cream truly is the bomb.com. Dr. West spoke to me the entire time while injecting... making sure I was aware of what was happening, comfortable, and breathing! Ten minutes later I was done and held an ice pack under both eyes for a few minutes and then I was off! So easy! Because there was supposed to be swelling, Dr. West saved half the syringe for my follow up appointment two weeks later to ensure we were injecting where needed once the swelling subsided. Once I was finished, Dawn (surprise! Also beautiful) had all the products from my facial along with a regimen waiting for me. She explained when and how to use them all which made checking out easy and fast but not in a rushed way… efficient! Zero swelling, zero pain, zero puffiness, and I didn't even feel it when the numbing cream finally wore off! WHAT IS THIS MAGICAL PLACE you ask? The West Institute! Between the facility, professionalism, and squad of beauties that are very knowledgeable, kind, and helpful… I really am not sure why I’m writing this review because the place speaks for itself! I most definitely will return for any cosmetic needs in the future because the experience, facility, and staff are GRADE A! Highly recommended! THANK YOU ALL SO MUCH!!