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***permanent facial scarring and horrifying experience with dr. jennifer armstrong newport beach, ca****
***PERMANENT FACIAL SCARRING AND HORRIFYING EXPERIENCE WITH DR. JENNIFER ARMSTRONG NEWPORT BEACH, CA****
This was the absolute worst experience with a medical "professional" I've ever experienced. I won't go into the full details, but after numerous visits, I came away in much worse condition than when I started.
1. I spent $2000 with Advance Skin Care & MedCenter for a series of micro needling treatments using the Vivace Radio Frequency procedure.
Dr. Armstrong was very unfamiliar with the Vivace machine. During my procedures, she had to keep leaving the room to call another doctor to ask for instructions on the treatment she was preforming. She also had to preform extra treatments because we were seeing NO results. She told me we had to start all over again because the first few treatments weren't done correctly by her. This was not a benefit to me as the procedure was painful and I had to take time off of work for each appointment.
2. Rather than helping clear up my acne, her actions actually caused my acne to spread over my face. She was using the red light setting instead of the blue light on my acne areas, causing the acne to be carried to other areas of my face when she moved the needles around during the procedures.
3. My acne became very infected after it spread to new areas, so Dr. Armstrong injected me with cortisone shots without ever giving me information on the possible side effects. All 4 injection spots are now divots/scars on my face. I would have never let her inject these spots knowing that I could possibly be scarred.
4. Dr. Armstrong said I was in need of an oral antibiotic for my acne infection, but her office failed to call the prescription in 3 times; even after I called and texted to remind them. Meanwhile my acne infection was getting worst and spreading.
5. Dr. Armstrong prescribed a topical antibiotic for my acne that she carried in her office. After using, my face only got more swollen and inflamed. Due to the severity, I went to see another dermatologist who informed me that the medication Dr. Armstrong had prescribed was a medication I am deathly allergic to and was noted on my patient forms. (thank God I didn't ingest as it would have stopped my heart. This was topical but it did cause my face to become completely inflamed from the allergic reaction)
6. I notified Dr. Armstrons office that they had prescribed a prescription that I am DEATHLY allergic to. I also advised her that this was spelled out very clearly on my patient medical history forms. I asked Dr. Armstrong's office for copies of my full medical records to be sent to me. I received everything but my patient forms that I filled out, signed and stated I was deathly allergic to sulfa drugs. I requested those records on 7 occasions through their corporate attorney, through Dr. Armstrong's attorney, through my attorney, through Dr. Armstrong directly and through their office, but no one has provided me with the portion of my medical records where I stated and signed that I am ALLERGIC TO SULFA DRUGS. Which is a violation of my patient rights and is completely unethical.
Dr. Armstrong and Advance Skin Care & MedCenter have offered no satisfactory resolution.
Due to the incredibly poor experience and negative results, I could never in good conscience recommend Dr. Armstrong or Advanced Skincare MedCenter because of their lack of patient care.
This was the absolute worst experience with a medical "professional" I've ever experienced. I won't go into the full details, but after numerous visits, I came away in much worse condition than when I started.
1. I spent $2000 with Advance Skin Care & MedCenter for a series of micro needling treatments using the Vivace Radio Frequency procedure.
Dr. Armstrong was very unfamiliar with the Vivace machine. During my procedures, she had to keep leaving the room to call another doctor to ask for instructions on the treatment she was preforming. She also had to preform extra treatments because we were seeing NO results. She told me we had to start all over again because the first few treatments weren't done correctly by her. This was not a benefit to me as the procedure was painful and I had to take time off of work for each appointment.
2. Rather than helping clear up my acne, her actions actually caused my acne to spread over my face. She was using the red light setting instead of the blue light on my acne areas, causing the acne to be carried to other areas of my face when she moved the needles around during the procedures.
3. My acne became very infected after it spread to new areas, so Dr. Armstrong injected me with cortisone shots without ever giving me information on the possible side effects. All 4 injection spots are now divots/scars on my face. I would have never let her inject these spots knowing that I could possibly be scarred.
4. Dr. Armstrong said I was in need of an oral antibiotic for my acne infection, but her office failed to call the prescription in 3 times; even after I called and texted to remind them. Meanwhile my acne infection was getting worst and spreading.
5. Dr. Armstrong prescribed a topical antibiotic for my acne that she carried in her office. After using, my face only got more swollen and inflamed. Due to the severity, I went to see another dermatologist who informed me that the medication Dr. Armstrong had prescribed was a medication I am deathly allergic to and was noted on my patient forms. (thank God I didn't ingest as it would have stopped my heart. This was topical but it did cause my face to become completely inflamed from the allergic reaction)
6. I notified Dr. Armstrons office that they had prescribed a prescription that I am DEATHLY allergic to. I also advised her that this was spelled out very clearly on my patient medical history forms. I asked Dr. Armstrong's office for copies of my full medical records to be sent to me. I received everything but my patient forms that I filled out, signed and stated I was deathly allergic to sulfa drugs. I requested those records on 7 occasions through their corporate attorney, through Dr. Armstrong's attorney, through my attorney, through Dr. Armstrong directly and through their office, but no one has provided me with the portion of my medical records where I stated and signed that I am ALLERGIC TO SULFA DRUGS. Which is a violation of my patient rights and is completely unethical.
Dr. Armstrong and Advance Skin Care & MedCenter have offered no satisfactory resolution.
Due to the incredibly poor experience and negative results, I could never in good conscience recommend Dr. Armstrong or Advanced Skincare MedCenter because of their lack of patient care.
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