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I decided to try straightening my lower teeth due...
I decided to try straightening my lower teeth due to crowding that happened when my wisdom teeth came in. I thought it would be best to spend $1700 VS $6000 with Invisalign. What can I tell you….don’t both using Smile Direct Club to straighten your teeth. They have absolutely ZERO organization from one department to the other, ZERO customer service (it’s a scripted puppet show), ZERO customer service managers that own customer account issues, and ZERO success for mew to date.
I started my Smile Direct Club treatment the first week of February 2017 when my MONTH ONE kit arrived and the 1st 4 weeks of the treatment seemed to run smooth. Each week you have a new aligner, on week 3 and 4 you get an aligner that you keep in your mouth for 2 weeks. When my MONTH TWO kit arrived, I threw out my old ones and I put the new MONTH 1 WEEK 1 aligners in my mouth and the bottom retainer was so loose I could pop it out with my tongue. It was at this MOMENT EVERYTHING went WRONG.
I reached out to Smile Direct Club to find out what they could do to remedy this situation and they said we had to so a MID COURSE CORRECTION. I needed to redo my molds and then they would send an updated aligner back. WELL here we are. It’s now May 15th and I have now gone 10 weeks and I still do not have the replacement aligners. I had to do 3 at home mold kits, all of which were rejected. I had to go down to Boston twice (the first time the 3D scanning machine didn’t work). After 22 emails (and I am not kidding) from multiple customer service people (Vanessa, Mary, Shelby, Ronald and Marco) I still had nothing to show for my treatment. No one knew what was going on. Supervisor after supervisor told me they were going to “manage my case personally” and no one did. I have literally been running around after my plan and no one in this company cares.
I have just called again today 5/15/17 (3 weeks to date after my 3D scan appointment in Boston) to see what on earth is going on (since no one –of course- followed up) and I got a rude Marco again telling me that it takes at least 2 weeks more. The long and the short, by the time I get my aligners I will have gone THREE MONTHS with no replacement aligners from the mid-course correction, no progress, no apology, no one owning this. I am $600 out of pocket and they don’t give refunds.
SO IF THIS CAN HELP ANYONE WHO IS DECIDING BETWEEN Smile Direct Club and Invisalign go with Invisalign - this experience has been SO BAD it’s not worth the saving you think you are getting. RUN RUN RUN!
I started my Smile Direct Club treatment the first week of February 2017 when my MONTH ONE kit arrived and the 1st 4 weeks of the treatment seemed to run smooth. Each week you have a new aligner, on week 3 and 4 you get an aligner that you keep in your mouth for 2 weeks. When my MONTH TWO kit arrived, I threw out my old ones and I put the new MONTH 1 WEEK 1 aligners in my mouth and the bottom retainer was so loose I could pop it out with my tongue. It was at this MOMENT EVERYTHING went WRONG.
I reached out to Smile Direct Club to find out what they could do to remedy this situation and they said we had to so a MID COURSE CORRECTION. I needed to redo my molds and then they would send an updated aligner back. WELL here we are. It’s now May 15th and I have now gone 10 weeks and I still do not have the replacement aligners. I had to do 3 at home mold kits, all of which were rejected. I had to go down to Boston twice (the first time the 3D scanning machine didn’t work). After 22 emails (and I am not kidding) from multiple customer service people (Vanessa, Mary, Shelby, Ronald and Marco) I still had nothing to show for my treatment. No one knew what was going on. Supervisor after supervisor told me they were going to “manage my case personally” and no one did. I have literally been running around after my plan and no one in this company cares.
I have just called again today 5/15/17 (3 weeks to date after my 3D scan appointment in Boston) to see what on earth is going on (since no one –of course- followed up) and I got a rude Marco again telling me that it takes at least 2 weeks more. The long and the short, by the time I get my aligners I will have gone THREE MONTHS with no replacement aligners from the mid-course correction, no progress, no apology, no one owning this. I am $600 out of pocket and they don’t give refunds.
SO IF THIS CAN HELP ANYONE WHO IS DECIDING BETWEEN Smile Direct Club and Invisalign go with Invisalign - this experience has been SO BAD it’s not worth the saving you think you are getting. RUN RUN RUN!
Provider Review
SmileDirectClub