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July 2019 Update

hi everyone! I just thought I’d give a quick update to share my current routine. It has now been almost 2 years since I received this horrible treatment. I wanted to show that healing is possible, but I have accepted that my skin will never be what it used to be.
Recently I’ve discovered a few products that have made a HUGE difference to my skin - I think something that was causing a lot of issues was that my skin was extremely dry. Products that I thought were helping my skin actually weren’t fully protecting my barrier, and probably stripping it (including make-up). I have rosacea which actually makes it more difficult for your skin to hold onto moisture, this is why I think my damage was so severe. Now my main focus is MOISTURE and repairing my skin barrier.
In the evening I wash with psoria gold’s foaming cleanser (it’s extremely mild and removes all make-up with a double cleanse), follow by klair’s unscented toner (this product has been a GODSEND) followed by the ordinary’s niacinimide serum (reduces redness), klair’s moisturising serum, psoria gold’s moisturiser and an oil (either organic jojoba or rosehip).
In the morning I just wash with mild water and follow with the klair’s toner, moisturiser then my HOLY GRAIL product - klair’s illuminating supple blemish cream SPF40 PA++! seriously, this stuff makes me glow, protects me from harmful rays and is not heavy at all yet covers my redness from rosacea? I feel much more confident and more like “myself” - but maybe I’m just more accepting of my appearance?
As I said, it’s been almost 2 years since my damage, I’ve accepted that my skin will never be the same but I life is too short to dwell. I’ve sworn to never get another cosmetic procedure and work on nourishing my skin as much as I can. Please let this be a warning to those thinking about getting this procedure, focus on nourishing your skin slowly over a long period of time rather than going to a “safe” procedure (a quick fix) such as this an potentially ruining your skin for life. If anything getting through this has made me a much stronger person, I am less focused on my appearance as I know there is SO much more to me than my skin.

April Update

Hi everyone,

I can't believe it's been almost 8 months since I received this horrible treatment, I've given up hope that my skin will ever get better. I don't think it's getting worse and I am able to manage the dryness/acne with some calming products (natural oils, avene moisturiser etc) but when the light hits my face at certain angles it just looks terrible. My antidepressants help me to stop focusing on my looks and get on with my life, it's still a daily struggle but I try to be thankful for everything that I DO have (after losing a close friend it has put everything into perspective). Anyway, I don't have the money to spend on lots of treatments and expensive products - who knows if they may help in any way? This place has been a good place to connect with others who are going through the same situation. I hate that I ever did this to my skin and I HATE that I will be stuck with this damage for the rest of my life. Unfortunately I haven't read anything about anyone healing/recovering their skin after this damage. It breaks my heart but is also something I must now accept. Anyway, I smile, try to go out more and try not to look in the mirror except in the morning when I put some make-up on. I've even started wearing no make-up more often, I'm trying to accept myself the way I am (no matter how disgusting it is!). Much love to everyone on here, just know that you are all wonderful people no matter what you look like!

January Update (5 months post)

Unfortunately no improvement, some days it seems better and some days its worse. I urge anyone considering this treatment to PLEASE consider the side-effects, I hadn't been warned about any of this before my treatment and if only I'd known my life would be completely different. Anyone who has gone through this (people who have messaged me and reviews I've read on here) agrees that it is very difficult to get on with your life after your facial skin has been severely damaged. I worked in a forward facing job, I ran a blog, I was "okay" with my appearance but thought that this would even out my skin texture. I have started CBT and have now been given SSRIs to take, I struggle to leave my flat and I am not the same person that I used to be. I hope in time that I will recover, both mentally & physically. Suicidal thoughts have crept into my mind as well, and I used to be the most outgoing person. I can never forgive this Doctor for what he did to my skin. I think we need to all have a rethink about how we view our bodies, and stop paying for these "miracle" treatments that ruin our skin. We need to learn to love ourselves.

Provider Review

Physician
Dundas Court 38 New Road City, Glasgow,
Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
Payment process
Wait times

Dr Kieren Bong describes himself as one of "Britain's top cosmetic doctors" but in my experience that wasn't the case. He is very charismatic and reassured me that my Dermapen treatment would clear my skin, close pores and improve my complexion. I understand that he receives praise for his botox treatment in particular but I would warn those embarking upon this treatment, as the repercussions were never discussed and if I'd know what would happen to my skin I would've never gone ahead with the treatment. Dr Bong offered me two follow-up/review meetings after my treatment as I wasn't happy with my skin's reaction. During the first meeting he reassured me that this was a normal reaction and that he had "absolutely no doubt in his mind" that my skin would look even better than it did before, and that dermarolling takes at least 6 weeks to see a difference. I had already paid for 3 treatments but didn't want to go ahead with the other two since the first one had caused so much trauma to my skin, at this point I received a refund for the 2 treatments I had not yet received (as I had paid for 3 treatments in advance). So I waited. My skin deteriorated even further and I scheduled another review meeting. During this meeting he was aware of the damage, and took full responsibility (although not accepting that he did the damage himself, and that it was my own skin's ability to heal). He said that he'd never had a patient experience this reaction before, and offered me a full refund (making sure I signed a waver promising that I wouldn't take legal action for the damage caused...). He asked me if there was anything he could do, but we decided it would be best not to put my skin through any further trauma. I left his office and that was that. I am left with this damage possibly for the rest of my life.