World Class Customer Service!!! Best in Its Class!!!

I honestly don’t know where to start so I will give you a short background of my journey. I am a bariatric patient who had bariatric surgery in 2012 I lost 120 pounds and was left with a significant amount of loose skin. I decided to start looking into having a body lift for skin removal in certain areas of my body. I initially looked into going to Doctors in Miami Florida and even put a deposit down. After my husband doing some intense research about plastic surgeries in that area and the doctors we decided to look elsewhere. I have gone to several consultations in my state and had some consultations virtually and was told that doctors would remove the abdominal skin but would not be comfortable with performing surgery on my breast area because my areola's were so large that after a breast lift and adding breast implants they were not confident that there would be enough skin or areola to close the breast back up. I was left extremely disappointed and I wanted to do both but I would not give up. Long story short I search the American Board of plastic surgeons and start looking at readings certifications patient care and I narrowed my list down to five doctors that I was willing to go see out of state and efforts to complete my journey. Three out of the five doctors told me that they were able to help me with my breast augmentation. I had gone to consultations at all three which were in different states. Two were in Washington DC and one was in Maryland doctors have wonderful credentials and I have been in practice for a very long time. After all, consultations were complete we decided to choose Dr. Samir S Rao. Before I had even gone to meet Dr. Rao in person I had already started leaning towards choosing his practice. When inquiring about the surgery team and coordinator Laramie Johnson (who is the absolute best)  made me feel so welcomed and watch me through the entire process and made sure that I was comfortable with my decision, comfortable with coming out of state even for a visit, and also being very transparent about the doctor not normally taking out-of-state patients with some of my medical background. Prior to even setting an appointment, Dr. Rao himself called me spoke with me even FaceTime to me from his personal cell (how many Dr.'s do you know facetime a patient?) and made me feel like a friend rather than a potential patient. He went over everything with me thoroughly his concerns and most importantly what he and I would need to do to ensure I have a safe and successful surgery. A couple days before the appointment Dr. Rao‘s team was consistently calling me checking on me making sure that I had everything in order to come for the visit offering me different options of directions and during my travel calling to check to make sure that I would be arriving safely. Once I met Dr. Rao I knew then that he was the perfect man for the job. He and his team are so full of personality and down to earth. (Even my husband who is a Director of a Hospital was empressed by him and his team, mind you that rarely happens) When I decided to confirm my choice with Dr. Rao and his staff everyone was so accommodating and their red carpet world-class customer service was consistent and amazing from the beginning till present day. The weeks leading up to surgery I became extremely nervous and had a lot of anxiety and considered canceling and or just backing out and just as I have made the decision to call and cancel, Tina (Now she is heaven sent) his nurse calls me and says to me that she was calling to check on me and wanted to talk to me about any concerns or anxiety I might have about the procedure as this is common in patients for the surgery. This made me feel so comfortable and I did express my anxiety and concerns and of course they made me feel right at ease. His staff called and checked on me every other day leading up to surgery. Dr. Rao and his team made sure that I had a wonderful experience during a time where I was having major surgery and they cared for me like a friend or a loved one and not just a patient who was paying for a service. I have never met a doctor or an office staff that conduct themselves with such tailored mean 1st class customer service and professionalism. My surgery and post opp results were a complete success. Dr.Rao not only met our expectations but definitely exceeded them by far. I must say he is the only doctor in my whole life that I get super excited to go see every time. I do plan to continue reconstructing my body (but of course Dr.Rao would not allow it until after I made a full year of recovery as he wanted me and my body to just rest so I can enjoy my results) from my weight loss journey. I know that Dr. Rao and his team will be the only ones I will and trust with my health and life when it comes to cosmetic surgery. He is truly an amazing/talented doctor who also has the best care team around. It was definitely worth all the inconvenience of driving and being out of state and away from my family and kids during Christmas while undergoing my procedure and recovery. Dr. Samir Rao and his AMAZING care team is what true patient care should really look like.  Other doctors and their staff should take a few pages from his book as they could really learn a lot from Dr. Raoand his team. Thank you so much, Dr. Rao and staff, for making me like family I look forward to seeing you soon!!!!