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POSTED UNDER Tummy Tuck Reviews

Traumatic & Sloppy Experience From Start to Finish

ORIGINAL POST

Traumatic & Sloppy Experience From Start to Finish

After two years of research and multiple consultations with multiple surgeons, I chose Dr. Chang for a mommy makeover. I felt confident in my decision at the time, but my overall experience has been deeply disappointing, both medically and emotionally.

The night after my surgery, I experienced severe, uncontrolled pain while admitted overnight in the hospital. Despite repeated attempts by the nursing staff, my husband, myself, and even other post-op patients from surgeries he had performed that same day, Dr. Chang was completely unreachable for hours through his on-call line. From approximately 11 PM until 5 AM, I was left suffering in extreme pain without proper guidance or support from the surgeon who had just operated on me.

This was not simply an inconvenience, it felt negligent and incredibly irresponsible. A surgeon performing multiple major surgeries should never be unreachable when his patients are actively experiencing complications and severe pain. The fact that multiple patients were unable to reach him that night speaks volumes about the level of post-operative care being provided.

During that overnight stay, I also felt judged and dismissed regarding pain management. I was questioned about pain medication in a way that made me feel uncomfortable and unsupported, despite the fact that I do not typically rely on medication and have previously recovered from four C-sections without issue. I was clearly in significant pain and distress, yet instead of compassion, I felt treated like a problem.

To make matters worse, while recovering overnight in the hospital after surgery, I experienced severe urinary retention and repeatedly begged for relief with a catheter. I was up and down constantly after surgery trying to use the restroom, but I physically could not urinate and my bladder became painfully swollen. Despite my repeated requests and obvious distress, the nurses refused to place a catheter because they said they needed permission from Dr. Chang first. They repeatedly told me they were trying to reach him, but that he was unreachable and would not answer the phone. As the hours passed, my pain became unbearable, not only was I suffering from the surgery itself, but I was also crying in pain from my bladder being so full and swollen with urine. I felt completely helpless while the staff delayed treatment because they could not get in contact with him.

At the same time, I was also requesting permission to use a walker, since I rely on one at home, but the nurses again stated they needed approval from Dr. Chang and could not reach him. It made absolutely no sense to deny basic assistance and necessary care simply because the surgeon was unreachable for hours.

When Dr. Chang finally saw me the next morning, there was absolutely no apology, concern, or acknowledgment for what had happened overnight. Instead, I was told very bluntly that my belly button had necrosis and would be permanently disfigured. His bedside manner was honestly one of the worst I have ever experienced. There was no empathy, no reassurance, and no accountability after an extremely traumatic experience.

I now have a disfigured belly button as a result.

Immediately after surgery, once I returned home, I also noticed a serious issue with the liposuction performed on my right flank/hip. There was significant bruising that later turned into long-term discoloration, and even over a year later, the area remains uneven. Too much fat was removed from one spot, leaving my hip visibly lumpy, indented, and asymmetrical.

When I brought this up during my final post-op appointment, I felt completely dismissed. Even though members of the nursing staff acknowledged the issue, Dr. Chang insisted it “looked fine” and discouraged correction, comparing it to “chasing a rabbit hole.” He attempted to attribute it to “hip dips,” but what was done is not natural anatomy—it is a man-made deformity caused during surgery that now requires correction in order to look normal again.

Over time, additional problems became clear. My tummy tuck scar was uneven, with one side sitting significantly higher than the other. I ultimately had to seek another surgeon for revision despite initially being told it would be addressed. The liposuction deformity will also require corrective procedures, adding additional financial and emotional strain.

Additionally, more than a year later, my breast augmentation remains uneven, with one implant sitting noticeably lower than the other, which will likely require future correction as well.

I am now spending additional money to repair issues that should have been handled correctly the first time. When concerns were raised, there was little accountability and no meaningful resolution offered.

After my initial experience, I posted a review. Dr. Chang later contacted me and asked me to remove it, and after receiving an apology, I did so in good faith. However, given the continued complications, permanent cosmetic issues, and the need for corrective surgeries, I feel it is important to share my honest experience so other women can make informed decisions.

This surgery was supposed to help restore my confidence and make me feel whole again. Instead, I was left feeling disfigured, dismissed, emotionally distressed, and deeply disappointed in the level of care I received.

In my experience, Dr. Chang lacked the compassion, accountability, professionalism, and post-operative care that patients deserve, especially when complications arise. I regret choosing this surgeon and would strongly encourage others to carefully consider other options before choosing Dr. Chang in Delaware.

Ss542's provider

Lawrence D. Chang, MD

Lawrence D. Chang, MD

Board Certified Plastic Surgeon

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