Nice office and staff, I was unpleased with results

Thanks for bringing your concerns to our attention. The satisfaction of all of our patients is important to us. Our response here is limited due to HIPAA Privacy regulations, but we encourage you to contact us directly : We are sorry you feel that your results are not what you hoped for with regards to SCAR formation after surgery. We consult with all our patients and warn them that some of wound healing is genetic and is out of our hands in terms of the ultimate result. This language is included in ALL CONSENT forms. The good news is that according to your post you are still in the healing phase so regardless of intervention the scar will continue to improve. You mentioned the color is purple- that means there is still new blood supply in the region helping remodel the scar and it will go improve on its own. Sometimes scars have brown color and we typically treat those with lasers and topical medicines to lighten them. The GOOD news is this! With all patients we offer interventions to improve the scar color and texture. These include lasers, topical medications and microneedling. In some cases, we offer scar revision surgery as well, to remove the scar and get a smoother result. However usually we wait until the signs of physiologic healing are done otherwise its more risky that you could have a worse result not a better one. Regardless, Dr Gould would love to have you come in any time for all of these potential interventions free of charge. Our policy with regards to scar revision is this - if Dr Gould agrees revision is warranted and will make it look better - there is no fee for surgeon for these procedures, but if we do it asleep in the OR there may be a small fee for anesthesia and for the use of the OR. If it can be done awake there may be a minor fee for the use of the minor procedure room. We hope these comments help - and as always happy to see you back in the office any time! Best Dr Gould and Team