My Tummy Tuck Experience

Dr. Murat is an outstanding doctor, and I have nothing but praise for his skills and expertise. However, I was disappointed by the experience with his team, which unfortunately did not match the high standard set by Dr. Murat. The patient experience specialist I interacted with was friendly enough but seemed more focused on her phone than on providing me with the support or information I needed. I felt that there was a lack of effort to make me feel comfortable or to clearly explain the next steps in the process.

Additionally, the payment process could use some improvement. With the recent change in Turkish government regulations requiring 25-50% of payments to be made by credit card, it’s important that patients are fully informed about which credit cards are accepted. I was caught off guard when the card I offered wasn’t accepted, and this caused unnecessary delays in my procedure. This could have been avoided with better communication about payment methods upfront. Overall, while Dr. Murat is exceptional, there are definitely areas where his team could improve to ensure a smoother and more efficient patient experience.

I do, however, want to commend the hospital nurses, who were truly amazing. Their care went above and beyond my expectations, and I felt genuinely supported by them during my stay.

I also want to mention my personal nurse, Sena, who took care of me after I was transferred from the hospital to the hotel. Her kindness, attentive nature, and professionalism made a huge difference in making me feel more at ease during my recovery.

That said, the handover from the hospital to the hotel could definitely be improved. Upon arrival, I felt completely vulnerable and unprepared for what was to come. I was essentially dropped off at the hotel reception in my robe, with drainage tubes still in place, and had to stand in line like any regular guest. To make matters worse, I was told check-in wasn’t until 2pm, even though I arrived at noon. This was quite uncomfortable, as I was only two days post-operation and not able to sit or move around freely. I feel that the patient experience specialist should have coordinated this better and ensured that I wasn’t left in such a vulnerable situation.

Overall, while the care at the hospital and with my nurse was excellent, the transition between hospital and hotel could have been managed much more smoothly to provide a more seamless and compassionate experience.

I had the pleasure of being operated by Dr. Murat, and I cannot recommend him enough. From the moment I met him, it was clear that he is a truly gifted doctor. His professionalism, combined with a genuinely caring and approachable bedside manner, made me feel comfortable and at ease throughout my entire treatment. What impressed me most was his honesty and clear communication about expectations. He took the time to explain everything in detail, making sure I understood my options and the potential outcomes. It's rare to find a doctor who combines such expertise with empathy, and I’m incredibly grateful for his care. If you're looking for a knowledgeable and compassionate doctor, look no further than Dr. Murat.