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Provider Review
I saw this surgeon a few years ago for a redo breast lift (I wish I had stayed with my first surgeon but was unable to see him due to distance). After my initial surgery with Dr Hayward I needed to have a smaller procedure in his rooms. His receptionist was incredibly rude on the way in and out. As I am a registered nurse Dr Hayward told me that he would not do any follow up appointments at all and I could look after my own wounds which involved getting some dissolving sutures out by myself. He was so dismissive I felt like I had been tossed out like a piece of garbage. I was unable to get the sutures out and I had 2 episodes of wound infection. I was quite sick with the first infection. My wounds just erupted into pus filled holes. I felt so unwelcome to ever contact him again I decided that I would rather die than ever contact him again. My scars do not look like a plastic surgeon was responsible for them. I have never had such a bad experience seeing any doctor previously. I do not believe I provoked his attitude in any way. Doctors do not have to like their patients and patients do not have to like their doctors but there needs to be enough of a relationship that a patient feels they can contact their surgeon if something goes wrong. And receptionists need to be reasonably courteous. Nobody enjoys having a procedure but it is a lot worse when you feel that you are some sort of burden to the doctor. So much so that he will not even allow one follow up appointment. I gave one star as there are no options for zero stars or negative stars. I would give minus 5 stars.