Small Gaps and Overbite

I'm 28 and I have had straight teeth all my life. The only thing I never liked was my baby gap. Towards the end of 2015 I went to the dentist to see about Veneers. The dentist spoke to me about cheaper options. He said that it would be better to get Invisalign because they're more hygienic than the traditional braces and I can get my teeth whitened, which I could not do if I got veneers. Even though I had good insurance the cost of the aligners were still very expensive. I can't remember exactly how I found SmileDirect Club, but at that time there were not many reviews out like there are now. Anyway, I had to do at least 2 impressions, which were not good enough. For some reason I gave up. Not too long ago, around May 2017, I found my unopened impression kit. I did the impression, sent it in and it STILL wasn't good enough. When they sent me my FREE retake. In this retake kit it had better instructions and they added clear cheek and lip retractors, which came in handy when it was time for me to take pics of my teeth from the different angles. When I sent this one in I FINALLY got the confirmation email saying that the impression were accepted and they were creating my 3D smile and plan. When they emailed me my plan I was very satisfied with it. My plan only calls for me to wear the aligners for 4 months! So on August 10th I went ahead and did my down payment of $95 so that they can start constructing my aligners. My total price was $1800 and I could choose to pay in full or choose monthly payments of $95. Obviously, I chose the payments. The email said it will take up to 8 weeks for the aligners to be constructed and delivered. So, right now I'm just impatiently waiting. Lol. I will make sure to keep posting updates along the way.

Here are pics of my teeth now. Just a couple of small gaps in front.

On August 17th I received an email saying they were 3D printing my aligners and on August 24th they sent an email saying they're Thermoforming my aligners. So far I have not heard anything else. Also, I noticed a lot of reviews had complaints about the Customer Service. I have not experienced any difficulties with the customer service. I also never call or email. They most convenient way for me is their online chat. I've used it quiet a few times with no problems and all my questions were answered immediately and thoroughly.