Scar Revision Surgery - After Many Years this Dimple has not Gone

I received scar revision surgery by Mr Christopher Inglefield when the bandage was removed I noticed a dimple around the scar. I questioned this and I was told by Mr. Inglefield “it will go” However after many years it has not gone.
I tried to book an appointment and was repeatedly asked to pay £200 for a consultation despite my circumstance. I was eventually seen without charge after many emails and the threat to report to the General Medical Council. During the consultation Mr Inglefield said “I don’t know why it hasn’t gone” and then told me I should have an Xray to see if there is something going on with the bone!
I was asked to pay more money for tests and I was been told to go to the Nhs!
The next day, I was told by email from the clinic manager “Mr. Inglefield does not feel it’s related to your scar revision”
I was also denied my file which contained before and after pictures which would clearly show I didn’t have the dimple before the scar revision. From my research this occurs when the skin is too tightly stitched.
If considering going with this clinic I would advise keeping a copy of all pictures and payment records.
Also, I was offered my original treatment money back but even that was £200 less. I couldn’t accept it as the new problem would cost me more to fix!
I have reported this doctor and the clinic to various health organisations.