POSTED UNDER Scar Removal Reviews
No Callbacks, No Accountability, No Customer Service, No Treatment Plans.
ORIGINAL POST
No Callbacks, No Accountability, No Customer Service, No Treatment Plans.
I was a patient at this practice for a few years unfortunately and ultimately left with a very disappointing impression of how patients are treated when they raise concerns.
From the beginning, I repeatedly requested to see the physician, Dr. Perez, for my primary care concerns. Despite multiple requests over several years, I was consistently scheduled with the Jen the PA instead UNLESS I wanted to invest in aesthetics treatments. Yah it’s Scottsdale, but I’m here for my health, not my appearance. While I understand the role of physician assistants, I specifically wanted physician involvement in my care and was never able to obtain it. (I still don’t have answers from last summer’s outstanding health issue because they truly don’t care about their patients health).
I also experienced ongoing communication and billing issues with the extremely rude front staff. On more than one occasion, I was told coding corrections would be submitted to insurance and that I would receive updated itemized invoices. The invoices never arrived. When I called for updates, my voicemails frequently went unanswered. I later learned that at least one bill had been sent to an incorrect address.
My final experience was the most concerning. I had recently recovered from Influenza B and was suffering from what was later believed to be Hand, Foot and Mouth Disease. I was in significant pain and visibly ill during my visit. As I was leaving, I was aggressively confronted about an outstanding $100 bill that I had previously called about and requested information on. When I attempted to explain that I had already been trying to resolve the billing issue, I was repeatedly interrupted, dismissed, and treated with hostility rather than professionalism and empathy. The girl rolled her eyes at me, shook her snubby pony tail at me looked like she wanted to hit me. I told her to just email me the itemized invoice and I’ll pay it when I get home. That invoice also had an incorrect address on it. Go figure. The competence here is real high as you can see
After sending a message through the patient portal about my experience to Jen, I finally received the first and only message from Dr. Perez himself. Unfortunately, instead of addressing the communication and billing concerns I raised, I was told that I seemed to “have a problem paying my bills” and was informed that I should seek care elsewhere. This was particularly surprising given that I have always paid my balances and had repeatedly attempted to obtain clarification before paying invoices that I had not received. It’s not about the $100 invoice. I make way more than that by posting a 20 second tik tok, and I spend way more than that in 5 minutes on a round of drinks for friends. It’s the principle.
Healthcare is about more than diagnoses and referrals. It is also about communication, respect, and patient advocacy. In my experience, those areas were severely lacking here. I have since transferred my care to another physician and have received a level of attentiveness, kindness, and professionalism that confirms my concerns about my experience at this practice.
Based on my experience, I will absolutely not recommend this office. For the record, Jen is nice and caring.. she doesn’t belong there.
And I never had scar removal treatment there. But there’s no drop-down that fits healthcare which sounds about right for this place.
From the beginning, I repeatedly requested to see the physician, Dr. Perez, for my primary care concerns. Despite multiple requests over several years, I was consistently scheduled with the Jen the PA instead UNLESS I wanted to invest in aesthetics treatments. Yah it’s Scottsdale, but I’m here for my health, not my appearance. While I understand the role of physician assistants, I specifically wanted physician involvement in my care and was never able to obtain it. (I still don’t have answers from last summer’s outstanding health issue because they truly don’t care about their patients health).
I also experienced ongoing communication and billing issues with the extremely rude front staff. On more than one occasion, I was told coding corrections would be submitted to insurance and that I would receive updated itemized invoices. The invoices never arrived. When I called for updates, my voicemails frequently went unanswered. I later learned that at least one bill had been sent to an incorrect address.
My final experience was the most concerning. I had recently recovered from Influenza B and was suffering from what was later believed to be Hand, Foot and Mouth Disease. I was in significant pain and visibly ill during my visit. As I was leaving, I was aggressively confronted about an outstanding $100 bill that I had previously called about and requested information on. When I attempted to explain that I had already been trying to resolve the billing issue, I was repeatedly interrupted, dismissed, and treated with hostility rather than professionalism and empathy. The girl rolled her eyes at me, shook her snubby pony tail at me looked like she wanted to hit me. I told her to just email me the itemized invoice and I’ll pay it when I get home. That invoice also had an incorrect address on it. Go figure. The competence here is real high as you can see
After sending a message through the patient portal about my experience to Jen, I finally received the first and only message from Dr. Perez himself. Unfortunately, instead of addressing the communication and billing concerns I raised, I was told that I seemed to “have a problem paying my bills” and was informed that I should seek care elsewhere. This was particularly surprising given that I have always paid my balances and had repeatedly attempted to obtain clarification before paying invoices that I had not received. It’s not about the $100 invoice. I make way more than that by posting a 20 second tik tok, and I spend way more than that in 5 minutes on a round of drinks for friends. It’s the principle.
Healthcare is about more than diagnoses and referrals. It is also about communication, respect, and patient advocacy. In my experience, those areas were severely lacking here. I have since transferred my care to another physician and have received a level of attentiveness, kindness, and professionalism that confirms my concerns about my experience at this practice.
Based on my experience, I will absolutely not recommend this office. For the record, Jen is nice and caring.. she doesn’t belong there.
And I never had scar removal treatment there. But there’s no drop-down that fits healthcare which sounds about right for this place.
alcueh28's provider
Replies (0)