Rude Staff, Doctor Wouldn't See Me - Santa Monica, CA

I made an appt a month in advance and mentioned a...

I made an appt a month in advance and mentioned a promotion I'd seen for a complimentary Ultherapy consultation, which the receptionist confirmed. The day of my appointment, they denied this promotion and made me wait half an hour while verifying that the doctor wouldn't see me. Rude and unprofessional.

The doctor wouldn't see me unless I paid his consultation fee, despite being told this visit would be complimentary. Note: Real Self lists his fee at $120, but he's charging $150. Doesn't necessarily honor posted Real Self prices and promotions since it is a 3rd party site.

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