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Provider Review
I called two weeks prior to making an appointment with this office for a consultation, and had a bad experience with the front desk. My consultation was for Breast implant placement at time of Mastectomy. After a mammogram at Missouri Baptist I was told that I have thick breast tissue and that I am a higher risk for breast cancer. I called this office and explained my situation and the lady on the phone said that she just had a client a couple weeks ago in the same scenario that was approved through insurance for the procedure. She was unsure if the implant could go in immediately because there was many factors that determined that. She asked what my insurance was and I said United healthcare and she proceeded to tell me that they are out of network for this insurance and that there would be some out of pocket costs after surgery. We made an appointment two weeks out, and I marked it on my calendar. Two days prior to my appointment the office had called me twice. Once to bump my appointment to 30 minutes later, and one call to make my appointment back to its original time. At the time I didn't really think anything of it, but later realized the lack of communication within this office. When I arrived to my appointment the lady informed me that my consultation today would be a percentage of my deductible which would be 191 today. If I didn't want to try and use insurance than my cost would be 75.00 today. I have never once paid for a consultation in my life, and was appalled by the cost especially since I was not told this prior to my appointment. With so many unknown variables : Am I a candidate for this procedure, will this be covered by insurance, what is the cost of this procedure- its interesting to see that this doctor charges an upfront fee especially since whether this will be covered by insurance is unknown. "Since we are going to try and send this through insurance you will pay an additional 116.00 today". This experience honestly put a very bad taste in my mouth. If they are not going to be forthcoming on charging an consultation than what else are they not going to inform me about? The interesting thing is that if I needed to I could probably pay for this complete surgery in full, but due to the way the office is ran and lack of communication they lost a possible future patient.