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Worst Experience I Have Ever Had in my Life
This place is dodgy and untrustworthy. All they try to do is making money, they don’t care about the patient, they are unprofessional and unethical, all they know is fearmongering. I am really disappointed at this place. I would suggest people to avoid this place.
They misled me and lied about their policy. Before I booked the appointment and paid the deposit , both the doctor and the front desk staff told me the deposit is refundable, but when I tried to claim the deposit, they showed me the contract which says it’s non-refundable.
When I ask for refund, they didn’t respond at first, and then they said they won’t do it. So gutted, because when I paid the deposit, they responded every week.
What’s disgusted me is, they said the consultations are free, but they are not. They use it as an excuse for not returning deposit. They said the x ray is included, but they send the bill to me afterwards, it’s to totally a ripoff.
Also, the consultation are not useful at all, I have visited other consultants, they are all very professional and helpful, using diagram to illustrate how the surgery would be done.
And their way of getting clients is sick. The doctor refused to discuss the result of my x-ray over the phone, he insisted I must visit the clinic. Which I checked with the x-ray center, they said it’s unusual. because of the pandemic, a lot of people actually prefer phone/video discussion over visiting the clinic, and it is completely doable.
Not to mention some chaos over client management. But it’s not the biggest issue.
They misled me and lied about their policy. Before I booked the appointment and paid the deposit , both the doctor and the front desk staff told me the deposit is refundable, but when I tried to claim the deposit, they showed me the contract which says it’s non-refundable.
When I ask for refund, they didn’t respond at first, and then they said they won’t do it. So gutted, because when I paid the deposit, they responded every week.
What’s disgusted me is, they said the consultations are free, but they are not. They use it as an excuse for not returning deposit. They said the x ray is included, but they send the bill to me afterwards, it’s to totally a ripoff.
Also, the consultation are not useful at all, I have visited other consultants, they are all very professional and helpful, using diagram to illustrate how the surgery would be done.
And their way of getting clients is sick. The doctor refused to discuss the result of my x-ray over the phone, he insisted I must visit the clinic. Which I checked with the x-ray center, they said it’s unusual. because of the pandemic, a lot of people actually prefer phone/video discussion over visiting the clinic, and it is completely doable.
Not to mention some chaos over client management. But it’s not the biggest issue.
Provider Review