I Felt Like I Was on an Episode of Botched

Getting my rhinoplasty with this medical practice was, by far, the WORST experience I ever had. The staff was so incompetent that I even questioned the competence of my doctor. My surgery was scheduled months in advance however, One week before surgery I was told I needed to get bloodwork done or the surgery would be postponed. What should have been a simple call and fax turned into me having to call 10 times asking for the bloodwork orders to be sent so my surgery wouldn’t be canceled. I took my Christmas vacation early for this surgery, so I couldn’t afford to postpone it but no one seemed to care. Every time I called to get the bloodwork orders I was told something different. I missed work and class to get my bloodwork done, making multiple trips to the lab because sending the fax was too difficult. After the labs, I called asking to speak with Dr. Bentley because I no longer trusted the reliability of his practice and felt I made a mistake. Instead I got a different nurse that told me it was my fault for speaking to a “nurse” and not an “ER nurse” about the lab orders. How am I supposed to know who to talk to? On surgery day I was then given the WRONG ADDRESS in my preop paperwork and was sent to an empty facility across town for my surgery. I’m about to have surgery on my face. If that wasn’t stressful enough, I felt given their track record, I couldn’t trust any of the staff and even questioned Dr. Bentley by association. Laying on the operating table, all I could think was “I hope I am not making the biggest mistake of my life.” When you are paying thousands of dollars for a surgery you have looked forward to for years, that’s not supposed to be what goes through your mind. I felt like It was an episode of Botched where the patients talk about all the red flags they see yet continue with the procedure. I just prayed it wouldn’t be me. Going forward, I sobbed for the first 6 weeks about how my nose looks post op. My septum was straight, I just wanted my nose thinner. Now, my nose is thinner and my septum is very crooked. I am equally as insecure as when I started, if not more, and now I’m also out $7,000. Trust your gut, please don’t make the same mistake I did, go somewhere else where they care about you.