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Unprofessionalism
I don’t know how to edit/delete the posting so I will make a correction on here, the price I said I paid $16,000 on previous update is without anesthesia so with anesthesia $3,000, it’s total of $19,000 that I paid for this unwanted surgery.
Also I would like to add that Suzanne, the clinic manager was very impolite that she even abruptly and unprofessionally hang up on me during our conversation. She took it very personal and such behavior is entirely unacceptable especially when she’s in a managerial position. I believe that open communication and the ability to discuss concerns are the fundamental aspects of any professional interaction. Suzanne’s decision to terminate calls without providing me a solution or not allowing me to express my concerns further reflects negatively on the overall customer service standards in this clinic.
I also believe in the importance of honest and constructive feedback as a means to improve services and ensure the well-being of patients. With that being said, this is disheartening to encounter an environment where my ability to receive medical care is contingent upon the removal of my honest assessment.
Patient should not feel pressured or coerced when experiencing their experiences and concerns. If they insisted that they would only see me if I removed what they termed “negative reviews” about my honest previous experience, I doubt their ethical conduct upon patients. This demand not only stuck me as ethically questionable, but also raised serious concerns about the commitment to patient feedback and improvement within the establishment. This level of coercion and disregard patient’s concern is deeply troubling!
Again, this clinic is only care about themselves, their reputation but not patients at all in my eyes due to all the treatments that I received from them so far explained all above. It appears that Dr. Guyuron as well as Suzanne prioritize their own interests over the well being of their patients. I feel as though I wasted nearly $20,000 for this unwanted surgery and they don’t even try to address their mistakes for performing a wrong surgery on me.
Also I would like to add that Suzanne, the clinic manager was very impolite that she even abruptly and unprofessionally hang up on me during our conversation. She took it very personal and such behavior is entirely unacceptable especially when she’s in a managerial position. I believe that open communication and the ability to discuss concerns are the fundamental aspects of any professional interaction. Suzanne’s decision to terminate calls without providing me a solution or not allowing me to express my concerns further reflects negatively on the overall customer service standards in this clinic.
I also believe in the importance of honest and constructive feedback as a means to improve services and ensure the well-being of patients. With that being said, this is disheartening to encounter an environment where my ability to receive medical care is contingent upon the removal of my honest assessment.
Patient should not feel pressured or coerced when experiencing their experiences and concerns. If they insisted that they would only see me if I removed what they termed “negative reviews” about my honest previous experience, I doubt their ethical conduct upon patients. This demand not only stuck me as ethically questionable, but also raised serious concerns about the commitment to patient feedback and improvement within the establishment. This level of coercion and disregard patient’s concern is deeply troubling!
Again, this clinic is only care about themselves, their reputation but not patients at all in my eyes due to all the treatments that I received from them so far explained all above. It appears that Dr. Guyuron as well as Suzanne prioritize their own interests over the well being of their patients. I feel as though I wasted nearly $20,000 for this unwanted surgery and they don’t even try to address their mistakes for performing a wrong surgery on me.
Very rude phone conversation
I talked to the clinic’s manager Suzanne today and I was trying to make an appointment for fixing the tip of my nose cuz that was my original desire of my nose procedure but it was never done. (Dr. Guyuron told me he would do the procedure after the period of time) however Suzanne told me that my reviews are not removed yet so Dr. Guyuron doesn’t wanna see me ever again. So they refused to see me unless i take my true experience reviews down. Suzanne’s tone of voice was rude and unprofessional over the phone.
If the clinic says they won’t see you again cuz ur true experience reviews and not try to resolve the issue when you paid $16,000 for unwanted surgery, this is very unethical.
If the clinic says they won’t see you again cuz ur true experience reviews and not try to resolve the issue when you paid $16,000 for unwanted surgery, this is very unethical.
Insincere treatment at the meeting again
I met Dr. Guyuron for follow up on 3/1/23 and I found him very insincere towards me. He even told me that “you think you are smart but you are not,” and told me that “The case was closed cuz they (Medical board) found you unreasonable.,” (with hostile attitude) which is not true, the complaint case was closed cuz I fixed my nose in Korea and removed the cartridge cuz he did unwanted and procedure (surgery) that I never asked from the beginning.
My original desire was only the tip of my nose to be narrowed but Dr. Guyuron placed cartridge on top of dorsal nose to make it higher by saying that “Asian people normally like the higher nose,” he did his surgery based on his own bias but at the meeting on 3/1/23 he changed his statement that he placed the cartridge on my right side to fill the dent which is an obvious lie cuz I could clearly see the cartridge placed in the middle of my dorsal nose, I could not believe him saying that. He is a LIAR.
On top of that, he tried to force me to sign the contract paper stating that “I would never leave negative comments on social media,” but that was my true experience with Dr. Guyuron.
I realized that he never was sorry about what he’s done to me that broke my heart and found him very insincere. He told me that if I wanted him to make the tip narrower, I have to delete all my negative reviews and on top of that, I have to pay for the facility fees which could be $1,500 per hour, but I paid $16,000 originally for this unwanted procedure that I never wanted. I didn’t pay $16,000 to make my nose higher which he did without my permission. He sounds so arrogant and it seems to me that he only cares about his reputations not his patients at all.
My original desire was only the tip of my nose to be narrowed but Dr. Guyuron placed cartridge on top of dorsal nose to make it higher by saying that “Asian people normally like the higher nose,” he did his surgery based on his own bias but at the meeting on 3/1/23 he changed his statement that he placed the cartridge on my right side to fill the dent which is an obvious lie cuz I could clearly see the cartridge placed in the middle of my dorsal nose, I could not believe him saying that. He is a LIAR.
On top of that, he tried to force me to sign the contract paper stating that “I would never leave negative comments on social media,” but that was my true experience with Dr. Guyuron.
I realized that he never was sorry about what he’s done to me that broke my heart and found him very insincere. He told me that if I wanted him to make the tip narrower, I have to delete all my negative reviews and on top of that, I have to pay for the facility fees which could be $1,500 per hour, but I paid $16,000 originally for this unwanted procedure that I never wanted. I didn’t pay $16,000 to make my nose higher which he did without my permission. He sounds so arrogant and it seems to me that he only cares about his reputations not his patients at all.
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