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Stay Away from This Clinic. Deceitful and Lied. I’m Taking Them to Court.
1.Deposit money on 21th/09 for 26th/09 surgery. At the time, they said 7 days before surgery 100% refund. My deposit money was less then 6 days.
Come back on Monday 23th, wanted to discuss with this Dr. Shim other option such as rib cartilage. Their office manager wanted to charge me money for 2rd consultant. I told their translator, Russo Pirtskhaland, “ I want to cancel and get my money back”
My cousin was with me and she witnessed that.
Russo told me “ come back to tomorrow at 2pm, we won’t charge you to speak with the doctor”
I said “what’s about the cancelation? If I speak to him and there is no other options, is it still 90% refund?” “Can you send me some pictures of people who have done the rhinoplasty with him?”
She said “ We have other option like rib cartilage, I will send you some pictures, you can cancel tomorrow and get your money back”
2. they advertised they perform rib cartilage. Doctor Shim told me “ Rib cartilage is very expensive and complicate procedure, and for the nose shape you want, I suggest silicon...and I will wake you up during the surgery after I cut open your nose for irregularities....you can decide what material you want to use” he gave me two option silicon or dermis.
3. I requested to cancel, they then told me I can only get 50% back. They verbally told me 100% & 90% refund on the day I deposit. I’ve never heard 50% refund and they fought hard to keep another 50%. During this conversation, the manger rudely left the room. Leaving Russo and me in the conversation. Running back and forth 3-4 times between me and the manager. Russo told me she wanted to cry. According to what she told me, she told the office manager that I actually wanted to cancel the day before, and that she convinced me to comeback to speak to Dr.Shim. Then, the office manager and Russo came to tell me “come back tomorrow ... don’t worry about 90% or 50%... we will ask Dr.Shim”
4. Next day, the accountant guy firmly want to refund only 50%. Disregard, the fact that I wanted to cancel on the 23/09, telling me they are losing business because of the slot I reserved. I said “I came here several times, I barely see you have any customers, what are you talking about?” I suggest to move my cousin slot on 27th to 26th. They denied. I said I’ll write this experience because they are making it hard on customer. They guy said “ go ahead”, he also challenging me to take legal action. So, there you have it. I do as you wish. Negative review and also see you in court.
After that the Gangnam Medical Center and Seoul Global center staffs called them about this issue. They flip the storied, denied I ever told Russo I wanted to cancel on the 21th. God know I speak the truth and any of you who involved in this matter lied to everybody. You should be ashamed of yourself.
Come back on Monday 23th, wanted to discuss with this Dr. Shim other option such as rib cartilage. Their office manager wanted to charge me money for 2rd consultant. I told their translator, Russo Pirtskhaland, “ I want to cancel and get my money back”
My cousin was with me and she witnessed that.
Russo told me “ come back to tomorrow at 2pm, we won’t charge you to speak with the doctor”
I said “what’s about the cancelation? If I speak to him and there is no other options, is it still 90% refund?” “Can you send me some pictures of people who have done the rhinoplasty with him?”
She said “ We have other option like rib cartilage, I will send you some pictures, you can cancel tomorrow and get your money back”
2. they advertised they perform rib cartilage. Doctor Shim told me “ Rib cartilage is very expensive and complicate procedure, and for the nose shape you want, I suggest silicon...and I will wake you up during the surgery after I cut open your nose for irregularities....you can decide what material you want to use” he gave me two option silicon or dermis.
3. I requested to cancel, they then told me I can only get 50% back. They verbally told me 100% & 90% refund on the day I deposit. I’ve never heard 50% refund and they fought hard to keep another 50%. During this conversation, the manger rudely left the room. Leaving Russo and me in the conversation. Running back and forth 3-4 times between me and the manager. Russo told me she wanted to cry. According to what she told me, she told the office manager that I actually wanted to cancel the day before, and that she convinced me to comeback to speak to Dr.Shim. Then, the office manager and Russo came to tell me “come back tomorrow ... don’t worry about 90% or 50%... we will ask Dr.Shim”
4. Next day, the accountant guy firmly want to refund only 50%. Disregard, the fact that I wanted to cancel on the 23/09, telling me they are losing business because of the slot I reserved. I said “I came here several times, I barely see you have any customers, what are you talking about?” I suggest to move my cousin slot on 27th to 26th. They denied. I said I’ll write this experience because they are making it hard on customer. They guy said “ go ahead”, he also challenging me to take legal action. So, there you have it. I do as you wish. Negative review and also see you in court.
After that the Gangnam Medical Center and Seoul Global center staffs called them about this issue. They flip the storied, denied I ever told Russo I wanted to cancel on the 21th. God know I speak the truth and any of you who involved in this matter lied to everybody. You should be ashamed of yourself.
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