POSTED UNDER Revanesse Reviews
Very upset after showing so much loyalty for 6 years.
ORIGINAL POST
Very upset after showing so much loyalty for 6 years.
I was a consistent Juvly client for 6 YEARS, spending thousands at their NYC office. I also had a paid membership and referred various clients. I usually don't leave 1-star reviews unless absolutely necessary, and I think others should be aware of my experience.I also did some research and saw lawsuits against Juvly, which I was unaware of till today.
Here’s my story:
Over the years, I had fillers and treatments at Juvly, spending thousands. In April 2021, I had botched lip filler done by a new provider, and it took years for my lips to recover. At the time, Juvly dissolved their mistake for free over multiple sessions. It was traumatic, and I haven’t touched lip filler since. Still, I trusted them and continued seeing Dr. Harper for treatments.
In November 2021, I got under-eye filler by Dr. Harper. After a couple of months, the filler started bunching at the inner corner of my eyes. I repeatedly asked about dissolving it for years, but I was told it was my "anatomy" and not filler. Deep down, I knew it wasn’t my anatomy, but since I was so devoted to them, I trusted them. I was gaslit and had been dealing with this for over 3 years.
After moving from nyc, the lumps bothered me so much that I got a second opinion from a cosmetic dermatologist and two other med spas. All of them told me it was filler. I had spent hundreds at other places to get it dissolved because Juvly gaslit me into thinking the lumps were just part of my body.
The lumps got better after 3 rounds of dissolving at other med spas. But a small bump still remained (which is natural since filler takes multiple rounds to dissolve).
I thought after all this, I could visit Juvly to dissolve the remaining filler for free, explaining it was their mistake.
Now onto my overfilled cheeks:
I was still spending thousands at Juvly even after my botched lips & under eyes. I was young, naive, and trusting. Last year, I got a mini J Lyft after receiving a full J Lyft the year before. That’s 8 syringes on an already filled face from previous years. No one that young needs that much filler, but I trusted Dr. Harper's assessment.
After my last mini J Lyft, I felt my cheeks looked overfilled. I told myself to wait 1-2 months for swelling to settle, but it never did. I mentioned it to another Juvly provider, but again was dismissed. Shortly after, I moved and couldn’t visit unless I came back to visit nyc.
When I visited NYC this year, I booked an appointment with Juvly, not for new treatments, but to dissolve my overfilled cheeks and lumpy under-eye filler. Both procedures together cost over $3,000. I didn’t ask for a refund, but thought they might cover the dissolving for free since it was their mistake. Wrong.
I called to confirm and was told it would be up to the provider to decide if dissolving would be complimentary since policies changed in 2025. I had been asking about dissolving my botched filler prior to 2025, and was always dismissed. So I thought an exception would be made, especially due to my loyalty.
Juvly didn't cover it. I paid $360 to get their mistakes dissolved. I had traveled far and was already marked up for dissolving, so I decided to go ahead.
After paying, I emailed Juvly’s management, hoping they would either refund me or compromise. But they didn’t budge. I even asked if they could cover part of the cost, but got nothing. I cried on the phone, not because of the $360, but because I had given them 6 years, so much money, and so many chances. I had never cried over customer service before.
All I was told by management was that my "feedback" would be shared with the clinical team...I canceled my membership right there, and told them they lost a loyal client over $360 on their mistake.
I was shocked by how little they cared. After researching their lawsuits, it became clear that Juvly only cares about how much money they can get.
Throughout the years, I trusted them, even after 3 botched experiences. Juvly wasn't the same after 2020 when many of their great providers left. I should’ve left then too.
Here’s my story:
Over the years, I had fillers and treatments at Juvly, spending thousands. In April 2021, I had botched lip filler done by a new provider, and it took years for my lips to recover. At the time, Juvly dissolved their mistake for free over multiple sessions. It was traumatic, and I haven’t touched lip filler since. Still, I trusted them and continued seeing Dr. Harper for treatments.
In November 2021, I got under-eye filler by Dr. Harper. After a couple of months, the filler started bunching at the inner corner of my eyes. I repeatedly asked about dissolving it for years, but I was told it was my "anatomy" and not filler. Deep down, I knew it wasn’t my anatomy, but since I was so devoted to them, I trusted them. I was gaslit and had been dealing with this for over 3 years.
After moving from nyc, the lumps bothered me so much that I got a second opinion from a cosmetic dermatologist and two other med spas. All of them told me it was filler. I had spent hundreds at other places to get it dissolved because Juvly gaslit me into thinking the lumps were just part of my body.
The lumps got better after 3 rounds of dissolving at other med spas. But a small bump still remained (which is natural since filler takes multiple rounds to dissolve).
I thought after all this, I could visit Juvly to dissolve the remaining filler for free, explaining it was their mistake.
Now onto my overfilled cheeks:
I was still spending thousands at Juvly even after my botched lips & under eyes. I was young, naive, and trusting. Last year, I got a mini J Lyft after receiving a full J Lyft the year before. That’s 8 syringes on an already filled face from previous years. No one that young needs that much filler, but I trusted Dr. Harper's assessment.
After my last mini J Lyft, I felt my cheeks looked overfilled. I told myself to wait 1-2 months for swelling to settle, but it never did. I mentioned it to another Juvly provider, but again was dismissed. Shortly after, I moved and couldn’t visit unless I came back to visit nyc.
When I visited NYC this year, I booked an appointment with Juvly, not for new treatments, but to dissolve my overfilled cheeks and lumpy under-eye filler. Both procedures together cost over $3,000. I didn’t ask for a refund, but thought they might cover the dissolving for free since it was their mistake. Wrong.
I called to confirm and was told it would be up to the provider to decide if dissolving would be complimentary since policies changed in 2025. I had been asking about dissolving my botched filler prior to 2025, and was always dismissed. So I thought an exception would be made, especially due to my loyalty.
Juvly didn't cover it. I paid $360 to get their mistakes dissolved. I had traveled far and was already marked up for dissolving, so I decided to go ahead.
After paying, I emailed Juvly’s management, hoping they would either refund me or compromise. But they didn’t budge. I even asked if they could cover part of the cost, but got nothing. I cried on the phone, not because of the $360, but because I had given them 6 years, so much money, and so many chances. I had never cried over customer service before.
All I was told by management was that my "feedback" would be shared with the clinical team...I canceled my membership right there, and told them they lost a loyal client over $360 on their mistake.
I was shocked by how little they cared. After researching their lawsuits, it became clear that Juvly only cares about how much money they can get.
Throughout the years, I trusted them, even after 3 botched experiences. Juvly wasn't the same after 2020 when many of their great providers left. I should’ve left then too.
AAA_'s provider
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