Facelift

Treatment Provider

Provider Review

• 19 Jul 2017

I am in a somewhat unique position of being able to compare two board certified Plastic Surgeons (PS) side by side. I have nothing bad to say about either of them, however one of them, in my opinion went more than the extra mile. I reached a stage in my mid 40's where I looked in the mirror and did not like what I saw. I gasped on the occasions when I was taking photos of my children and I had accidentally put the camera on self- taking mode! Shock Horror! I made my decision on my first PS purely from a list (handwritten) from my referring doctor who said he had heard they were recommended. This was in relation to upper blepharoplasty at this point with a view to discussing other areas of concern at my consult. At my consult I explained that one of my biggest concerns was my neck. I had always enjoyed a lovely neckline until I hit early 40's. Once I started to notice flaws I hated looking in the mirror or catching an unplanned glimpse of myself. I learned how to apply make up without really looking at myself ( a self taught skill) My first PS talked me out of any work on my neck. He said it would be better to wait another ten years so I could really notice a difference. Whilst I felt this was a potential compliment I still hated what I saw in the mirror. I also didn't want a look that was so drastic that everyone knew. I did not want to become so saggy just so the results would be more noticeable in ten years. This was to be a big secret after all! I went ahead with my other surgery. After my surgery, I still could not get it out of my head that I still hated how I looked. No matter what the other results brought, my main initial focus was my sagging neck. I started to heavily research at this time. I read about numerous PS's. Cut a very long story short, everything kept throwing me back to Guy Watts. I could not find a single negative review. I am a little distrusting at times, especially when the reviews are so perfect. I get suspicious that the writer is a family member or close friend. This Guy (pardon the pun) seemed too good to be true. I eventually arranged a consult........... Wow!!!!!!! From the words of the movie 'Intern' -"He was polite and respectful and super smart!" Within the first few minutes this immaculately dressed, cool guy said words to the effect "you appear anxious, let's find out what are you anxious about?" He was so right! I was so anxious about how I would be perceived consulting another surgeon so soon after the previous surgery. Regardless, I am always anxious around any specialist because I know that their time is more important than anyone else’s in the world!.........right????? Well, for the first time in my life this perception was wrong. I recall intermittently looking at my phone to check the time, thinking he had spent way too long with me. He told me not worry as we had plenty of time. I was in there for at least one hour! He took pictures (many) in his little studio. He took them! Not a nurse or anyone else as, as had happened with my previous surgery. He explored in detail what I was unhappy about. He explored why I had come to him after having recent surgery with another. I told the truth. The other PS preferred I waited until such a time I was desperately in need of a neck/face lift. I did not want a drastic change as mentioned earlier. Dr Watts was more interested in how it affected me. When I told him, I did not want to look at myself and it was affecting my confidence, he agreed we could go ahead and he believed we could get very good results and a very refreshed look. He did not agree with everything. I had also wanted forehead surgery to prevent me having to have continued Botox (dysport). Dr Watts explained the extent of the surgery involved with that particular surgery. He explained how the surgery may give me “spock eyes” and he genuinely did not believe I needed this or would benefit from this type of surgery at this time in my life. He empathised that the cost of dysport (in time) would no doubt cost more than a forehead lift but he held grave concerns that it was too invasive for my needs. This to me, confirmed he was not in this just for the money but providing a personalised approach for me. Gosh, I have so much to say of a positive light, how do I condense it for a review! Sue! (Sue Lewis) His secretary...... where do I start? She is beyond a secretary. She is a confidante, a support and best friend material. She is extremely down to earth but totally professional too. I honestly feel I can talk to her about anything. We continue to share many giggles and stories and I always leave my appointments with a huge smile on my face as it such a pleasant experience. It's probably unethical for her to socialise with their clients but I know we would have a great time sharing a glass of wine or two Ashe his drop dead, naturally, gorgeous wife and their beautiful young son! It may sound cliche but it feels like an extension of my family. With my first surgeon, it was a case of surgery done - check; next patient please. With Dr Watts, it genuinely feels like a lifelong relationship. I had a big event coming up within five weeks of my surgery with Dr Watts. He advised me quite openly that he could not guarantee I would be picture perfect by that time and he would be leaning towards the six weeks mark to feel more confident. Notwithstanding this I took the risk. Long story, but the dates or surgery just worked for me for multiple, personal reasons. The hospital was absolutely immaculate and I felt better than being in business class (not that I've ever had the pleasure mind you)! It was an overnight stay and I was treated like royalty. Following the surgery, Dr Watts kept in constant contact with me by text/phone. He was available at any time day/night. He even kept in touch when he was holidaying with his family and met with me in his rooms when he was on annual leave because he knew I was anxious for my upcoming event. Have I mentioned already how much of a perfectionist he is? Well, even if I have I have no problem repeating this because he is absolutely brilliant at his job. He once said words to the effect "if you are not happy, then I am not happy." I truly believe every word of this. I have waited until 6 months post-surgery to finish writing this purely because I have had the most hectic year so far with work and family etc. I genuinely did not feel Dr Watts deserved a couple of lines after investing so much of his time with me. I have not had to pay for a single post- review appointment so far. Dr Watts has recently employed a cosmetic nurse in the last few months. She is on hand to provide any ongoing treatments for maintenance and advice for looking after your skin. 
TREATMENTS Dermal Fillers from $440 Antiwrinkle Injections from $100 Chemical Peels from $130 Skinneedling from $200( small area) $400 (face) Microdermabrasion from ... Dr Watts even went to the extent of purchasing dysport because I respond better to that than Botox! How much of a personalised service is that?! Notwithstanding this service, there is absolutely no pressure whatsoever to divulge in this ongoing treatment. Dr Watts insists that one does not purchase what is not required or not an affordable option. I would describe myself as a perfectionist. Like many ladies, I am probably more self-critical and over analytical than I need to be about my appearance. Dr Watts has restored my confidence and made me feel that I can walk with my head held high, knowing I now look the way I feel (younger than I am)! In summary (if you have got this far), Dr Watts is the whole package – from start to finish (referral, surgery, post-surgery, future management and beyond). If you want a much-improved look but not a drastic one that everyone notices you have had surgery, then Dr Watts is for you. He does not like the pulled back, plastic look and that is another big reason I knew he was "the one". You remember at the beginning of this review I mentioned my previous PS? As mentioned, I have nothing against that particular surgeon and the results achieved; however, there is a significant difference in the after care and appointment availability and overall service. I have never been given the previous PS’s mobile number as I did with Dr Watts (as all patients do). I struggle to get any appointments to fit with my schedule. Dr Watts always has appointments to fit with me, some late in the evening and as mentioned earlier, he has even opened his rooms on his days off to put my mind at rest during the initial recovery period. In all honesty, if I never went back to my previous PS for reviews, I don't think I would hear from his rooms again. With Dr Watts, I genuinely feel a sense of belonging and that I matter. I have an old saying "if it sounds too good to be true, it is." Dr Watts has changed my mind on this because he is even better. Young, trendy, professional, perfectionist, great sense of humour (appropriate to the circumstances) and absolutely committed to his patients. I have probably said more than enough but I really wanted to help anyone else out there who, like me, relied on feedback like this. I hope that you can glean from this review that I am just an average member of society recognising a true professional when I see one. I have not rushed into writing this and have given my feedback careful consideration. If anyone is in doubt, go see other surgeons before seeing Dr Watts so you have a good comparison. I am extremely confidant he would be hard/impossible to beat. On a final note: I am not what I consider to be “well off”. My husband and I work extremely hard to support our family. We do not go out for expensive meals and lavish money on ourselves unnecessarily. I last had my hair cut 18 months ago! We put our children first all the time and find it hard to justify expenditure on ourselves. These treatments for me were genuinely in "desperation". I wanted to be included in pictures with my family rather than always hiding behind the camera. Dr Watts' prices are extremely competitive with others in this same field. I chose to spread the cost of my surgery by paying on my credit card and then transferring the balance to a 24 months interest free option so it wasn’t such a big outlay. I could have been sensible and saved first but that would have taken two years and I didn’t want to continue hiding behind the camera for that long! Again, I share this information with you to let you know I am as human and genuine as many people reading this. Dr Watts will work with you and prioritise what he believes to be necessary in line with your budget without any pressure at all. Hopefully I won't need any further surgery for many years (if at all) but I know exactly who I will be seeing if I do Wishing all of you the very best in your treatment journey and I hope some found this useful. Warm Regards Ms anonymous ;)