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Provider Review
Dr. Mo Zakhireh admitted "I didn't take very good notes" which was alarming to hear as a patient scheduled for surgery that day! The day prior to my scheduled 9:30 a.m. surgery I was called & asked to come in early and meet with Dr. Mo and discuss which option I had chosen; surgical lift or Brazilian. I reminded the person on the phone that I had been in a week prior and had met with Dr. Mo, chosen the Brazilian and paid for it in full, which my file should have shown... they still requested I come in early. The day of surgery I arrived early. Dr. Mo came into the room said hello, flipped open my file and asked what we were doing today (really?)... I reminded him we had decided a week ago on the Brazilian (this is where he mentioned "sorry, I didn't take very good notes"). I mentioned that my file should have shown at the least that I had paid in full for the Brazilian lift... he didn't really have a reply. Dr. Mo was clearly embarrassed, seemed a little confused. He obviously had not remembered our previous meeting, or reviewed his notes prior to coming in the waiting room with us. During our brief 3 minute meeting Dr. Mo mentioned an emergency had come in and they needed to push my appointment back, at which time my husband said "it would have been nice to have received a call prior to us driving an hour in, and then finding out the appointment was going to be delayed at least 3 hours..." Dr. Mo offered a half hearted "I'm sorry" and suggested maybe a walk along El Paseo to pass the 3+ hours. We left the office on not such a great note - it was clunky, unprofessional and the Dr.'s head was clearly not in the game. On our drive back home we received a call from an "assistant" of Dr. Mo (not the Dr. himself) saying Mo felt the energy between us was bad, and he wanted to cancel the surgery. My intuition (and husband) was telling me the same thing so that worked perfect for me, because if I cancelled on them, there would be no refund... with them cancelling on me, I accepted their suggestion and will be refunded my $10,950.00. Doctors are egotistical, this we know - but with that you generally expect perfection in every area of their practice... that wasn't the case with Dr. Mo Zakhireh at Cosmetic Surgery Institute of Palm Desert.