POSTED UNDER Neck Lift Reviews
Office Review: Rude Staff
ORIGINAL POST
Rude Staff
The staff is very rude. 1st they wanted charge me a different amount for a consultation - 5x more. Deena and Denika treated me very poorly. They asked me to reschedule las minute an appointment and I did accommodate them. I tried to call many times cause I was running late, and no answer. Denika calls me saying that I lost my appointment. I tried to explain it I was driving 2h in the middle of the storm - and I could wait if necessary but she was VERY rude about it all, they created a big drama. This review is not for the doctor but for the staff. I drove almost 2h in the rain for nothing. and if i was wrong to be late 15min its ok, at least treat me well.
LaraPacifico's provider
Response from Dr. Madnani:
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. At our practice, we strive to treat every patient with courtesy and respect, and we do our best to accommodate unexpected circumstances when possible. While we can’t discuss individual details publicly, we always aim to communicate clearly and fairly regarding appointments, policies, and fees. We value all our patients and take feedback seriously as we continually work to improve. If you would like to discuss your experience further, we welcome you to reach out to our office directly.
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