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POSTED UNDER Neck Lift REVIEWS

Revision fail :(

ORIGINAL POST

Dr. Andrew Jacono stands by his work! Great result!

So many of you have read my previous review. My original surgery was in November 2019. I had a face lift, brow lift, upper and lower eyes and a co2 laser treatment all in 1 surgery. I was very swollen for almost a year, and after a year, Dr. Jacono was eager to do a revision surgery to fix my neck. He scheduled surgery right away. He told me that he could fix my neck, and that 1-3% of cases need to be revised. He does great work on so many people, but what about the rare occasion that your face falls into the 1-3% who need revision? From what I have read in other people’s reviews of other surgeons... in many cases the surgeon does not stand by his/her work. They abandon the patient and they try to silence any complaints. Dr Jacono never once told me that I should not tell my true experience online. He welcomed my honesty and seemed to really want to make sure I ended up happy with my neck. Dr. Jacono really stood by his work. From the very first day, I told him that I would write a completely honest review. I felt very unprepared for what to expect after reading the reviews on real self. I expected it to be easy, and painless. I expected Dr. Jacono to be perfect and never get less than perfect results. I expected to be well enough to go right back to work. What I found in real life is that everyone heals differently. Some people look amazing right away, and other people feel more uncomfortable, and in my case... I got very swollen and it lasted for a very long time. At the 1 yr post op appointment Dr. Jacono had told me we could talk about revision. He looked at my before and after photos and he admitted that he saw the same things that I saw. He said, “let’s just start with your neck this time. Let me fix your neck”. Despite my trust issues, I asked him if he really believed that he could fix my neck, and he said that yes he really did believe that he could fix it so that I would be very happy. I am now 4 months post op and I already see a nice looking neck. My double chin is gone and it feels so great. I will keep updating my story. For now I have these few photos that show my greatly improved neck. Dr. Jacono 100% stood by his work. That seems to be something that most surgeons have not been doing, from what I read on real self reviews. He did not abandon me. He never said anything negative about my honest reviews on this site. He fixed my neck as he said he could. It’s very important to know that your surgeon will stand by his work and not try to hide anything. No one is perfect all the time. He’s not a magician but he definitely was determined to make sure I was happy.

My Real Experience's provider

Andrew Jacono, MD

Andrew Jacono, MD

Board Certified Facial Plastic Surgeon

4.7 | 448 Reviews
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My Real Experience rating for Dr. Jacono:

Overall rating

Replies (62)

May 5, 2021
I totally agree!!! He is a very honorable man!
June 4, 2021
I totally disagree. He's not even an honest man. He told my friend that ALL of the sutures he used were dissolvable. There was only one problem. They weren't and she developed a ton of scar tissue inside her face and neck.
April 16, 2022
I totally disagree.
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May 6, 2021
I'm really pleased to hear he made it right. TBH, I didn't think he would. You're looking great!
May 9, 2021
Aren’t you the same patient who underwent about 8 surgeries with him of which none were a success? Did he cancel one of your appointments the day before it was scheduled? Didn’t he perform an unnecessary brow lift on you which resulted in thick red scars in your hairline and hair loss? And didn’t you post that your eyes looked worse after your surgery with him than before the surgery? And that CO2 laser he performed on you produced zero results according to your first review. I canceled my surgery with him based upon your review.
May 10, 2021
This surgery was a revision on 1 of the 5 procedures that failed a year before. He wants to correct the failed procedures, and he started other my neck... instead of fixing all parts together. My neck looks much better now. Does I not? My face looked square before, and now it looks good an normal.
May 10, 2021
This review is about Dr. Jacono standing by his work and trying to fix my results.
May 10, 2021
That is what a doctor is expected to do especially when his fees are exorbitant and from what you wrote in your original post, every surgery he performed on you failed. Your neck looks fabulous and I am thrilled for you. I hope that all of your revisions are as good as this first one.
May 10, 2021
Thank you so much. I will keep you all updated.
August 27, 2021
I am waiting an answer to have my revision by him. My lower face looks worse after the facelift and I have a bubble on one side which creates asymmetry and a saggy look. I got a facelift bc I had done microliposiction previously with another dr which created a mess in my face: scar tissue and tunnels. Dr Jacono tried to fix it and it didn’t go too well: I think he added fat which was uneven and created a heavy look. I was ok with having a tweak in the lower face until yesterday I learned that he wants to fix the issue with microliposuction??? After all the issues it caused me and landed me into his operating room to begin with? Noway I would ever do that and I expressed it yesterday. I’m waiting for an answer and I will let you Know if he stands behind his work. If he doesn’t want to fix my problem through a lift, which is what I need, I’ll have to find another surgeon. Either way I’ll let everyone know how the situation develops.
April 23, 2022
Did you get an answer from him? Did he fix it your issues?
May 18, 2021
Your neck looks excellent. According to Dr. Jacono what was the reason the first surgery failed? For potential patients of his, how could this have been avoided? Thank you.
May 18, 2021
Some surgeries don't go as expected. No reason. He said 1-3% of surgeries need revision.
June 4, 2021
His track record for performing successful surgeries is getting worse by the day.
May 18, 2021
You do look great! Glad to see he is a true professional and working through the issues with you. The waiting period is so stressful when things don’t go well initially. Glad you have some peace and happiness now.
September 27, 2022
Unfortunately swelling went down and cobra deformity still is issue
September 28, 2022
I’m truly sorry to hear that and completely understand your frustration. Do you think there is anything a different surgeon can do to correct it?
UPDATED FROM My Real Experience
11 months post

1 yr after neck revision

My Real Experience
It’s a year since my revision of my neck surgery. The scars behind my ears and on my scalp are pretty horrible. They are thick and very obvious looking. They are lumpy and it looks very unnatural so anyone would know I had surgery.
The scars and baldness from the unnecessary brow lift are still really bad. I try everything. Regain, nutrafol, special shampoos and serums. Nothing will ever get hair to grow over those scalp scars. I look much older being so bald. I use topix fibers every day trying to camouflage the baldness. My scalp dents in where those 4 cuts were made into my scalp.
Why a brow lift? I do not know. I didn’t want one. I was worried about my hair and I emailed the dr beforehand voicing my fears about that. I have more wrinkle lines in my forehead now then I did before the brow lift. My eyes still have ptosis. The eye surgery didn’t help at all and actually made it worse bc they are wrinkled and bumpy where the stitches were, so now it looks like I had failed eye surgery. No makeup will cover the wrinkles from the stitches on my eyelid.
As for the co2 laser that didn’t work at all, my brown spots and wrinkles are all how they were before the procedure.
It’s good that the surgeon did the revision on my neck. He tried to fix it. It’s just not the surgery that I ever started with this to get. The revision fixed most of the deformity on my neck that resulted from the first surgery. It didn’t address my scalp, scars, bald patches, brown spots, wrinkles, etc.
I feel like I look very fake now. There are too many signs that I had botched surgery. I regret ever having trusted reviews and signing up for surgery. Too many procedures and they all went wrong.
Most of the reviews have no photos. I have come to think those are not real. Then there are a few where people look great and include photos. The dr expressed that he thinks my skin just grows back and droops fast (not like most people) and that my scars just don’t heal well. Maybe I am just an oddity. I still wish I saw a very honest and accurate review before my initial surgery. Then people can know the risks. Not everyone has successful procedures. Then people can choose to do it or not, knowing that no doctor can do magic. If it sounds too good, it probably isn’t realistic for everyone.

Replies (11)

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January 10, 2022
Hi, did Dr, J do your initial? I'm confused because the headline sounds like you are happy?
January 11, 2022
He did my initial surgery. All of the procedures were a failure. This review is for the revision he is on 1 of the failed procedures. I said he stands by his word in that he did a revision on my neck. You can read my earlier review from the first surgery. This is only 1 part that he revised.
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January 30, 2022
Thanks so much for keeping us posted on your journey. I was wondering if you felt like the brow lift was a total fail? I started looking at his pics (stuff he's proud of) and I noticed hair loss in so very many. I'm surprised that issue hasn't been brought to his attention before--especially women and hair! (Men too!) Did he clarify about the hair loss afterwards? And your neck is looking great. Really happy for you. I hope you continue to let us see your future fixes. Best wishes! ♡
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January 30, 2022
Sorry, yes, brow lift total fail. I just feel like he's blaming you (your healing abilities, etc.) And if he had done it right to begin with, you wouldn't be here. It's just disappointing, his reasons. Much healing energy your way.
January 30, 2022
I am so bald in all the spots that were cut for the brow lift bf it was not successful at lifting anything. I did not need a brow lift and I regret agreeing to it for the rest of my life... prob needing to wear a wig.
January 30, 2022
I was worried about potential for hair loss before I had the surgery so I emailed m concerns to the dr and was told not to worry. I use rogain and nutrafol and nothing gets hair to grow over where the scars are.
April 3, 2022
This is a very common tactic. Victim blaming
January 30, 2022
@MRE, Is your hair red? Red-haired people have very sensitive skin and I can imagine they probably scar easier than others.
January 31, 2022
No, it's light brown naturally but colored blonde
September 27, 2022
Unfortunately once swelling went down, cobra deformity is all I can see again. Its ugly.
March 10, 2023
Your dr should’ve been injection your scarring with kenalog after a few weeks. Skin doesn’t grow back, but substandard work will make drooping come quicker. There are so many good doctors! These bad ones with big egos need to call it quits
UPDATED FROM My Real Experience
1 year post

Once swelling went down, cobra deformity still exists.

My Real Experience
He did the revision surgery and for awhile it looked improved. Now it looks deformed still. Very very upsetting. I will add photos when I can. I was happy he wanted to fix it but now its clear that he does not know how to fix what he did wrong.

Replies (60)

September 27, 2022
I hear you. He made mine worse bc he wanted to do the easier skin only tweak. You are better off going to a different surgeon but all this pain and recovery for nothing.
October 3, 2022
My face is completely disfigured by this Dr. For over 200K dollars. And who will fix this all? So upsetting.
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September 27, 2022
Ty. I was going to go to him for my revision. His consultation fee was ridiculous.
September 27, 2022
Dont! Im left with a lopsided face after his revision ot “tweak”
As he call it , and his office simply ghosted me!!
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September 27, 2022
That is terrible. I won't.
October 7, 2022
Please don't. There are so many of us that he has botched. I went to him for minor touchups after my first surgery and he completely changed my face. I have cheek implants and he put them up near my eyes and it is affecting my vision. I have an MRI that even shows this. I have scars near my eyes, pixie ear deformity, and my cheeks look like they are bulging out of my eyes. The worst is spending the amount of money he charges and ending up with an embarrassing result like this. I have been on consultations with other doctors and they are shocked when they ask me which doctor did this and they find out it is Jacono. Some of the doctors I went to thought I went to another country to end up with results this bad. It is hard to find someone who is even willing to fix his mess.
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October 7, 2022
Oh my goodness! I'm so sorry.
I have terrible scarring, horrible pixie ears, and lost tragus.
I spent money on consultations with other doctors but they told me to go back to original doctor. I did and he made it worse!
I just made a consultation with Charles Thorne.....
October 7, 2022
I am so sorry for what you have been through. It is horrible that these doctors still have a medical license with what they do to us. Do you mind if I ask who the original doctor is who did this so I can avoid him? I will be making a consultation with Dr. Thorne as well.
October 8, 2022
I’m having the same problems. I’ve had consults or reached out to like 6 doctors, and most won’t even take a meeting. The ones who do refuse to help me, telling me the “ethical” thing to do is for me to go back to my original surgeon. Who is that ethical for? Am I morally obligated to go back to someone who keeps destroying my face more and more? I’m only 32 years old and Jacono left my neck looking like a deformed old woman. And yelled at me about it when I politely said at a visit that I hadn’t seen improvement since the prior visit a month before (which he completely forgot about- he only remembered my visit three months before).

Which doctors have you found who are willing to take a meeting/consider revision?
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October 8, 2022
I'm sorry! A revision is more work and many don't want to deal with it, or know how. I have an appointment in a couple of weeks with Charles Thorne in person. Do NOT spent money on Gary Linkov in NY. $250 for about 5 minutes of a facetime consult who told me to go back......
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October 8, 2022
To original doctor. Check out Ron Edeleson in San Diego too. Considering him. He said "if the first doctor gave you pixie ears with first operation, he doesn't know how to do it." I just wish I spoke to him before I went back......
October 8, 2022
I'm so sorry you are going through this!
I made a decision not to tell doctors who did this to me...and they guess that it's him. I don't know what that means. YIKES. My face is scary. My eyes are worse if you can believe it. One Dr has somewhat committed to fixing it...for a huge fee, but what am I going to do?
October 8, 2022
WHAT? He yelled at you? This is so upsetting. His NP has been extremely helpful (Margaret) I recently had a consult for a revision and the Dr said he will need to discuss the procedure that Jacono did. To see exactly what he did. I am seeing a oculoplastic surgeon in my area to make sure my vision is okay. She told me I have paralysis in my right lid. I could have screamed. This is just getting worse by the day. I wish you the best....I am not having good luck with much.
October 8, 2022
Dr Gary is a marketing expert and that's it
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October 8, 2022
OMG, I'm so sorry. My face looks good from the front (Not Jacono's work) , just lost sideburns, horrible pixie ears/ scars.
Yes, Gary Linkov seems so nice in his videos. That is why Thorne seems good. It takes 24 hours to make a 20 minute video I heard. I was told to be weary of fancy doctors.....
October 8, 2022
Sending you a dm
October 8, 2022
Oops …..that’s intended for beachlover
October 8, 2022
Beach_lover123 I sent you a dm
October 9, 2022
Yes, it first started when I said the bulging/protrusions I was complaining about hadn’t improved; he insisted they had decreased hugely (at one point he said shrunk 30%, at another point in the same meeting 70%) and when I took out my phone to show him pictures from July (before our last meeting) vs that day two months later, he took my phone out of my hands and took a picture of my face with my submental area in shadow to gaslight me; he also cherry-picked photos in different lighting that didn’t even show improvement to show how “improved” I was. When I tried to show him other more comparable pictures on the phone he yelled at me again, accusing me of “grabbing” my own phone back out of his hands. Then he made me get pictures taken and completely changed into a docile, concerned doctor demeanor when I came back from the photos; it was like mental whiplash.

At this point I’m really worried about his willingness and ability to fix me. But other doctors refuse to touch me telling me to go back to the man who has botched me twice. He has been acting in such a way that seems like it’s designed to make me leave his practice (last time I was in, he asked me if my shoes, which were obviously black, were green; the last two times I’ve been in he’s burst into the room and tripped over my feet as I’ve been sitting like a normal person in his exam chair; the surgical notes from my revision mentioned lipo to the wrong body part and when I asked him to fix it they only fixed half of the errors and didn’t denote any of the changes, calling into question the accuracy of the whole report; the last two times I’ve been in he’s asked what kind of law I practice despite being repeatedly told I work in another industry- may be him subtly trying to make me nervous about ongoing HIPAA complaint I had to file because his office has been withholding parts of my medical records - my photos- since July)
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October 9, 2022
OMG!!!!
October 9, 2022
My eyes are worse too, and my scalp. Skin sticks out hehind ears at hairline and skin puffs out weirdly from the unnecessary brow lift.
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October 10, 2022
Oh no! I'n sorry. From this doctor?
October 29, 2022
Hi I would reach out to Dr. Neal Handle in Beverly Hills. He is known on the west coast as the Dr. that fixes other Dr's mistakes.
November 2, 2022
Had another appointment with him a few weeks ago. More yelling/lecturing when I tried to ask questions followed by a 15 min diatribe how he knows more about neck lifts than anyone in the world and me not blindly trusting (I guess asking questions not trusting) that it will spontaneously resolve within a year (it’s been 6 months already) was like him coming to my job and questioning how I do things.
November 2, 2022
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November 2, 2022
I'm so sorry:(
November 2, 2022
Who have you met who seems promising for revision on the neck front? Money isn’t an issue
November 2, 2022
And I guess who have you met with overall, so I know who not to waste my time with?
September 30, 2022
How many months did it take before the cobra neck / aesthetic issues came back? How long did the neck look good for before things changed?
September 30, 2022
MRE have you consulted with other drs?
October 7, 2022
MRE, I am so sorry for everything that you have gone through. I agree that he doesn't know how to fix his messes and only makes them worse. There are so many of us that all have the same experience.
December 11, 2022
Mre are you going to someone else? It didn’t help to do two with him. . I made things worse with fat to try evening it out. I’m in the market for a third procedure to fix his work and what I did to try and improve it