POSTED UNDER SmileDirectClub REVIEWS
Frustrated with Fulfillment Delays/Over Promise/Under Deliver - Nashville, TN
ORIGINAL POST
I am into what should be my third month. "Should...
toggyAugust 25, 2016
$1,500
I am into what should be my third month. "Should be" because SmileDirect is clearly struggling with fulfilling their orders on time. Frankly from the beginning, everything has taken longer than expected, and their customer device is surprisingly short and dismissive, rarely do they answer a question correctly the first time. It is frustrating to be in limbo, 3rd week in the same set of aligners (should be only two weeks) without knowing when the new set will arrive. Plus knowing that every week delayed is another week in aligners of my original 8 month plan. Frustrations are as follows
-location for exam here in Nashville was very hard to find, poorly identified, and seemed 3rd rate. Staff was very friendly.
The review time, approval, delivery of first aligners was nearly two months.
Paying in full was supposed to get you ALL your aligners in one shipment, which they have now denied. You do get "whitener" and retainer you will need when treatment is done, not sure the value in all this.
Was also promised a video progression of how the aligners will move teeth, step by step. What I got was a before and after generated image. Again, falling short of promise and expectation
First shipment took over week and a half to be delivered from the day of shipment (from a location 15 miles from my house!!). Speed to market has continued to be a problem from that point. SD clearly has production/fulfillment problems with the product which is extremely frustrating with a time seditive treatment
That being said, I have found wearing of the trays pretty straightforward. I'm anxious to see the final outcome, if it comes!!
-location for exam here in Nashville was very hard to find, poorly identified, and seemed 3rd rate. Staff was very friendly.
The review time, approval, delivery of first aligners was nearly two months.
Paying in full was supposed to get you ALL your aligners in one shipment, which they have now denied. You do get "whitener" and retainer you will need when treatment is done, not sure the value in all this.
Was also promised a video progression of how the aligners will move teeth, step by step. What I got was a before and after generated image. Again, falling short of promise and expectation
First shipment took over week and a half to be delivered from the day of shipment (from a location 15 miles from my house!!). Speed to market has continued to be a problem from that point. SD clearly has production/fulfillment problems with the product which is extremely frustrating with a time seditive treatment
That being said, I have found wearing of the trays pretty straightforward. I'm anxious to see the final outcome, if it comes!!
UPDATED FROM toggy
2 months post
Month Three aligners arrived one week late
toggyAugust 29, 2016
I received my month three shipment a week late. When I questioned why the very friendly agent suggested they had some difficulty in obtaining materials for the impressions. With that I was offered $100 refund on my order.
My plan calls for two sets of trays, one week each, then 3rd trays for two weeks). These first week trays seem much thinner than others in the past, no snap. My top, which needs less correction, hardly seems to even engage my teeth. bottom tray, which is normally quite snug, also fits more easily than any prior. anyway, trusting in the process for now, we shall see how next weeks fit. 6 months to go!!
My plan calls for two sets of trays, one week each, then 3rd trays for two weeks). These first week trays seem much thinner than others in the past, no snap. My top, which needs less correction, hardly seems to even engage my teeth. bottom tray, which is normally quite snug, also fits more easily than any prior. anyway, trusting in the process for now, we shall see how next weeks fit. 6 months to go!!
Replies (0)
UPDATED FROM toggy
2 months post
Before and after Pics
toggyAugust 29, 2016
no video depiction of my progress as promised, just before and after pics.
Replies (2)
August 31, 2016
they could easily create a "gif" image those shows your teeth moving. This way they don't have to worry about sending a large video file.
August 31, 2016
When I questioned them they suggested my treatment was "new technology" and not supported by the progressive images. I called [RS bleep] and moved on. Anyway, sticking with the plan and hoping for the best.
Replies (7)
Thank you for sharing your experience. I hope you find support in the community.