POSTED UNDER SmileDirectClub REVIEWS
SmileDirectClub
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Please spend the extra money and see a real...
vtlsignsJanuary 25, 2018
$1,933
Please spend the extra money and see a real dentist. This is not worth the crap you have to go through. This was supposed to be a 6 month deal. I am 10 months into this and my teeth look worse. You can’t reach anyone beyond a floor supervisor and you never even speak with a dentist. They just want your money
vtlsigns's provider
UPDATED FROM vtlsigns
1 year post
Still here with crooked teeth over a year now
vtlsignsApril 30, 2018
I am so disgusted with SmileDirectClub. I have been wearing invisaligners for over a year and they still can’t get my teeth straightened. The first 6-9 months created gaps and caused my teeth to be more crooked than they were to start. My teeth were not that bad to start and I only wish I had went to a dentist that I could see and speak to because the customer service at SmileDirectClub sucks big time. After a total of 9 mos I finally got their attention and received communication from one of their dental professionals named Amber Medsker who promised that she would work closely with me to ensure that everything would go smoothly. Well guess what? I am at the last week of my 3rd refinement period and my teeth are still not straight and when I contacted Amber Medsker she sent me an email telling me that she was moved to a new department and she referred me back to customer care. So back to square one because they don’t seem to know anything about what you’ve already been through. I am considering legal action and maybe that is what they need in order to get their attention.
Replies (9)
May 9, 2018
Did you go to one of their stores and have a 3d scan, or did you do the self impression kit? Most of the horror stories I've seen from SDC all resulted from those impression kits.
If you haven't had a 3d scan for revision you might try that. I don't know if there's anything else to try at this point. Everything they've done up to this point has been incredibly incompetent.
They really never even should have accepted you. Your teeth are already in alignment, the only problems with them is rotation. They are slightly rotated causing visible asymmetry. The problem is, SDC's aligners can't fix rotations problems. The aligners can only push or pull. They can't rotate. They needed to send you to an ortho. That's the only treatment option for minor revisions like yours. The attachments they put on Invisalign are what allows rotation. That why some orthos will use Invisalign(with attachments) now, for treatments that would have required metal braces in the early 2000s.
Even if SDC fixes the gaps they created, your teeth will look almost exactly like they did before treatment.
If you haven't had a 3d scan for revision you might try that. I don't know if there's anything else to try at this point. Everything they've done up to this point has been incredibly incompetent.
They really never even should have accepted you. Your teeth are already in alignment, the only problems with them is rotation. They are slightly rotated causing visible asymmetry. The problem is, SDC's aligners can't fix rotations problems. The aligners can only push or pull. They can't rotate. They needed to send you to an ortho. That's the only treatment option for minor revisions like yours. The attachments they put on Invisalign are what allows rotation. That why some orthos will use Invisalign(with attachments) now, for treatments that would have required metal braces in the early 2000s.
Even if SDC fixes the gaps they created, your teeth will look almost exactly like they did before treatment.
May 12, 2018
Qualified orthodontists, who spent an extra 3 years in school after getting their dentistry degree are really qualified to straighten teeth, and do much more. They can change patients’ life.
June 8, 2018
I began with SDC in October 2016 and today (yes, I still have aligners.) I'm supposed to be done in a month. While my overbite seems to be corrected, my right lateral incisor just will not straighten correctly. It took from January until May to get my refinement plan started (From impressions to approval to the aligners being created and sent to me). Smile Direct Club relies to heavily on internet technology and lacks the common sense to pick up the phone and discuss issues. They really need to re-evaluate how they work with customers to resolve issues. That being said, my teeth have improved but not the way the original straightening plan promised. Good luck if you choose SDC-but I would highly recommend a local orthodontist who you can physically visit!
June 8, 2018
I am currently on my second refinement plan which took 5 months to receive. My teeth are straighter but not what was originally promised as my right lateral incisor won't correct. In late March of this year, they made me sign a new "Consent" before they would send my refinement aligners. The difference between the old consent and the new consent was that it lists all complaints need to be sent to some attorney in New York. I only paid $1500 for my aligners and will probably just get the retainers after this so they don't shift. I am considering requesting a retainer from a local orthodontist instead of paying $100 per year for the SDC retainers as their customer service is horrible. Anyhoo-I , personally, will not be paying my own lawyer a $3000 retainer fee to fight a $1500 treatment plan. SDC really needs to re-evaluate their business plan.
Replies (17)