SmileDirectClub

I am so disgusted with SmileDirectClub. I have been wearing invisaligners for over a year and they still can’t get my teeth straightened. The first 6-9 months created gaps and caused my teeth to be more crooked than they were to start. My teeth were not that bad to start and I only wish I had went to a dentist that I could see and speak to because the customer service at SmileDirectClub sucks big time. After a total of 9 mos I finally got their attention and received communication from one of their dental professionals named Amber Medsker who promised that she would work closely with me to ensure that everything would go smoothly. Well guess what? I am at the last week of my 3rd refinement period and my teeth are still not straight and when I contacted Amber Medsker she sent me an email telling me that she was moved to a new department and she referred me back to customer care. So back to square one because they don’t seem to know anything about what you’ve already been through. I am considering legal action and maybe that is what they need in order to get their attention.

Please spend the extra money and see a real dentist. This is not worth the crap you have to go through. This was supposed to be a 6 month deal. I am 10 months into this and my teeth look worse. You can’t reach anyone beyond a floor supervisor and you never even speak with a dentist. They just want your money