Questionable customer service I am jaded and hopefully, it gets better.

I wanted to update my post since my last interactions with the care coordination team. They have been more responsive and understanding of my point of view as a customer. Barbara has been so great to me and helping me understand what comes next and helping to change things as needed. I am feeling a lot better about my interactions with this team

I am jaded and hopefully, it gets better. I have had nothing short of a horrible customer service experience dealing with Top Aesthetics. I sent in my request for a consult with all of my pictures and height & weight. I was told that I was a great candidate and we started the process to book and secure my date. I paid the 500 deposit and my original surgery date was set for 7/31/20. A week prior to my surgery I was told that my Sleep Apnea would prevent me from having surgery. This was an old DX pre-weightloss and I had my primary care doctor correct the issue. I was then told also a WEEK prior to my surgery I needed to be a BMI of 32 for safety reasons. I asked why I would just now be getting this information. They claimed to have given it to me prior but I was able to prove I never got that information. Of course I want to be safe so I agreed to push the date and loose the extra weight. Mind you I have been going back and forth with their preop department about them not receiving the documentation for my mammogram and revised document. Additionally I have already given them payment in full over 16K. I then get a message TODAY a day prior to my original surgery date stating that my urine culture shows bacteria. I told them that couldn't be right because my doctor would have told me. So I reach out to my doctor who says and I quote: "Shonnah, your urine culture was NEGATIVE, which means normal!!!Ask them to call me if they have concerns." I told their preop this and they STILL want the test done again. I asked them why wouldn't my medical history and tests they requested be reviewed all at once to prevent this back and forth. They stated that they have three people check the charts and the anesthesiologist it the one who flagged this issue. I don't know what to think I am so upset and irritated, It shouldn't be this hard!