Assembly Line of Cosmetic Surgery

To whom it may concern:

I, Whittney Guidry, have made several attempts to reconcile how disappointed I have been in the services received from Mia Aesthetics. I am not sure where I went wrong. I did thorough research on the surgery itself and even more on the physician I would choose. Because Mia Aesthetics has an office in Miami in addition to extensive experience, I was sure the service and surgery would be stellar to say the least. Unfortunately, after payments were given until now, the negligence, communication and lack of customer service from staff and physicians at the office have gone from awesome to nonexistent.

The main concerns were the recovery facility and interaction with the physician and staff after surgery. Though your office has intentionally denied association with the recovery facility you all specifically recommended, I would not have willingly gone to a place as careless as they were during my stay. They fed myself and others food high in sodium, which is strictly prohibited for anyone that has had lipo and a tummy tuck. The person who prepared the food also, supposedly, took care of patients which was odd since she nor any other staff were trained nor certified to do so. Staff at the facility wrapped the abdominal binder too tight, causing my skin to die according to Dr. Charepoo. This is the reason for your office not admitting to an association with this facility. To make matters worse, allowing a dog to freely roam the premises is awfully unsanitary.

I have had to visit outside facilities to rectify mistakes the physician made. When visiting facilities other than Mia Aesthetics, the nurses and physicians agreed of the medical negligence I have received after the surgery. Being informed of having dead skin was heart wrenching!. But to have the presiding physician cut out the dead skin and tissues then leaving a hole in my stomach added to the anxiety and emotional distress unimaginable brought on by the situation. Not only did the doctor pack the wound advising me to see a wound care specialist, the wound wasn't completely cleaned, leaving me with dead skin tissue. When concerned family members asked for other resolutions, they were told nothing could be done. I was given a prescription for a wound vac, extremely questionable, and sent on my way. I was also informed by the wound care specialist that the wound occurred because the sutures were too tight, causing the fat in the area to die. To add to all the emotional distress the financial department made mistakes regarding my account and now have me paying more than what I agreed to pay monthly. I have contacted them multiple times to fix the issue and I keep getting the runaround, when they are the ones who made the mistake. Now I am stuck paying a monthly bill that I should not be paying and no one seems to want to do anything about it.

The reason for my communication is to inform you of my contact with malpractice attorneys as well as my future posts on social media giving reviews on your facility recommendations, staff and physicians. Others should be warned of your blatant disregard for ethical practices within your business and avoid such a cavalier attitude toward medical discrepancies of your patients. This will save any potential customers from additional doctor's fees, hospital visits, emotional distress and remorse from getting the surgery as a result of negligence from operating physicians. Lastly, I'll be filing a complaint with the State Medical Board against the doctor due to unprofessional services and incompetent practices.

I hoped we would have come to a resolution before taking action but your poor communication leaves me no choice. I won't assume this has happened before but I will make sure no one experiences what I have at Mia Aesthetics. People considering this surgery should know the pain and suffering they may face other than recovery time.