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POSTED UNDER Breast Lift with Implants REVIEWS

Breast Lift with Implants - Minneapolis, MN

ORIGINAL POST

I am currently only a week out from surgery, I...

MNPLS75
WORTH IT$8,601
I am currently only a week out from surgery, I have my second followup appointment tomorrow. The entire staff was great with my pre-op appointments and communication, and surgery day was great as well but they have really dropped the ball since then. Tomorrow is my one week after surgery appointment and not one person from the clinic has called to check on me. I got a call this morning and thought for a second maybe they realized I had slipped through the cracks or something, but no it was the receptionist calling to confirm my appointment for tomorrow. I was told someone would call me, that I would have the doctor's home number if there was an emergency, and got nothing. During my checkup the day after surgery I was even having kind of a rough time and passed out twice. They seemed rushed to get me out and then STILL didn't call to check on me later. I'm lucky I have a wonderful boyfriend to help me because I'm four hours away from home having this procedure done.
I am going to mention my disappointment with them regarding all of this tomorrow and will update my review with how it goes. I was so completely impressed with everyone I came into contact with at the clinic until post-op. We'll see how tomorrow goes.

MNPLS75's provider

Richard H. Tholen, MD, FACS

Richard H. Tholen, MD, FACS

Board Certified Plastic Surgeon

4.9 | 349 Reviews
PROFILE

MNPLS75 rating for Dr. Tholen:

Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
Payment process
Wait times

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UPDATED FROM MNPLS75
7 days post

Post op appointment update

MNPLS75
Feeling much, much better about everything. Follow-up appointment went great, I think the lack of a check up phone call to me was an honest oversight. They spent a lot of time with me going over post care stuff for the next couple of weeks and answered all of my questions thoroughly. I am 100% satisfied and comfortable with my decision that I had my procedure done there.

Replies (2)

User Avatar
June 11, 2014
Thanks for your review and honest feed back. I'm sorry a phone call was not done to check on you after your fainting spells--this obviously concerned you more than it worried us. We DO care about how every patient is doing and perhaps we do rely on our patients contacting us if they have a concern more than we should. Please feel free to call me anytime at my home number or via the answering service if you ever have any concern or question. Thanks again for the feedback--we learn how to be better from a review like yours! Dr. T
June 12, 2014
Thank you so much for the reply, Dr. Tholen. Please know I am very happy with you and every member of your staff, and would highly recommend your clinic.
UPDATED FROM MNPLS75
11 days post

Ten day post op

MNPLS75
I am so happy I did this and so confident in Dr. Tholen!!! This picture is from Day 10 after surgery. I'm doing really well, still a bit uncomfortable but completely tolerable. I still have to take a muscle relaxer and/or pain pill, but mostly at night.

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